Company Description At Arc Space Concept Studio, based in India, we are devoted to shaping spaces that elevate everyday living. We offer comprehensive solutions in architectural design, interior design, and exterior aesthetics for both residential and commercial projects. Our work merges creative vision, technical precision, and sustainable practices to design purposeful spaces. With over a decade of design excellence, we focus on timely delivery and collaborative execution to bring client visions to life. Role Description This is a full-time on-site role for a Customer Care Executive located in Manjeri. The Customer Care Executive will interact with clients to provide top-notch customer support, ensure customer satisfaction, and manage various customer service tasks. Daily responsibilities include handling client inquiries, addressing concerns, and coordinating with sales and project teams to ensure seamless service delivery. Qualifications Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction Excellent Communication skills, both verbal and written Experience in Sales and client interaction Strong problem-solving abilities and attention to detail Ability to work collaboratively as part of a team Previous experience in architecture or design firms is a plus Bachelor's degree in Business Administration, Communications, or a related field
1. Design & Technical Support Work with architects and interior designers to translate design concepts into structural feasibility. Prepare and review structural drawings, BOQs, and technical documents. Ensure compliance with building codes, IS standards, and local authority regulations. 2. Project Planning & Coordination Assist in preparing project schedules, resource allocation, and cost estimates. Coordinate with design, PMC, and contracting teams (Pro&Sys PMC & ContArc). Support tendering and contractor selection by evaluating technical aspects. 3. Site Supervision & Execution Supervise site works, ensuring design intent and quality standards are followed. Monitor contractors and labor teams for timely completion. Check material usage and workmanship, ensuring adherence to approved specifications. 4. Quality & Safety Implement quality control procedures for concrete, steel, and other construction materials. Ensure safety practices are followed at construction sites. Conduct regular inspections and provide site progress reports to management. 5. Quantity & Cost Control Prepare and verify material quantities for procurement. Check contractor bills and certify measurements for payment processing. Control wastage and optimize material use. 6. Client & Team Communication Assist in explaining technical details to clients in coordination with architects. Act as a bridge between office design team and on-site execution team. Attend review meetings and provide technical inputs
Responsibilities of Office Manager – Arc Space Concept Studio 1. Office Administration Manage day-to-day office operations, correspondence, and filing systems. Maintain schedules, meetings, and follow-ups for management. Coordinate between design, project, and site teams to ensure smooth workflow. Oversee office supplies, maintenance, and vendor relationships. 2. Accounts & Finance (Basic Level) Record daily expenses, petty cash, and prepare vouchers. Maintain client payment follow-ups and reminders. Support external accountant/CA by providing timely records and documentation. Prepare basic monthly expense and income reports for management review. 3. Sales & Client Relationship Respond to client inquiries via calls, WhatsApp, or email. Schedule client meetings and assist in follow-ups until conversion. Maintain CRM (Customer Relationship Management) system for ongoing leads. Ensure clients feel engaged and updated about their projects. 4. Digital Marketing Coordination Coordinate with internal team (e.g., Yaseen) for social media posting and video editing. Upload content across Instagram, YouTube, Facebook, etc. as per branding strategy. Track performance of posts and prepare simple reports (reach, leads, engagement). Support in preparing presentations, brochures, and promotional materials. 5. Documentation & Reporting Draft letters, proposals, quotations, and agreements. Maintain HR records, attendance, leave tracking, and staff documentation. Prepare weekly and monthly reports for the CEO and management team. Keep all legal and statutory documents of the company updated. 6. Team & Client Support Act as the first point of contact for visitors and clients at the office. Ensure professional communication and representation of the company. Assist management in recruitment coordination and onboarding of new staff. Support training sessions, meetings, and presentations. --- 🎯 Key Skills Required Strong communication (English + Malayalam/Hindi). Multi-tasking ability and organizational skills. Basic accounting knowledge (Tally/Excel). Computer proficiency (MS Office, Google Workspace). Social media awareness and digital marketing basics.
As a Design & Technical Support, your role involves working closely with architects and interior designers to ensure the structural feasibility of design concepts. You will be responsible for preparing and reviewing structural drawings, BOQs, and technical documents while ensuring compliance with building codes, IS standards, and local authority regulations. Key Responsibilities: - Translate design concepts into structural feasibility - Prepare and review structural drawings, BOQs, and technical documents - Ensure compliance with building codes, IS standards, and local authority regulations In the role of Project Planning & Coordination, you will assist in preparing project schedules, resource allocation, and cost estimates. Your responsibilities include coordinating with design, PMC, and contracting teams (Pro&Sys PMC & ContArc) and supporting tendering and contractor selection by evaluating technical aspects. Key Responsibilities: - Assist in preparing project schedules, resource allocation, and cost estimates - Coordinate with design, PMC, and contracting teams - Support tendering and contractor selection by evaluating technical aspects For Site Supervision & Execution, you will be supervising site works to ensure that design intent and quality standards are being followed. It will be your responsibility to monitor contractors and labor teams for timely completion, check material usage and workmanship, and ensure adherence to approved specifications. Key Responsibilities: - Supervise site works, ensuring design intent and quality standards are followed - Monitor contractors and labor teams for timely completion - Check material usage and workmanship, ensuring adherence to approved specifications In terms of Quality & Safety, you will be implementing quality control procedures for concrete, steel, and other construction materials. Your role will involve ensuring that safety practices are followed at construction sites, conducting regular inspections, and providing site progress reports to management. Key Responsibilities: - Implement quality control procedures for construction materials - Ensure safety practices are followed at construction sites - Conduct regular inspections and provide site progress reports to management As part of Quantity & Cost Control, you will be responsible for preparing and verifying material quantities for procurement, controlling wastage, and optimizing material use. Key Responsibilities: - Prepare and verify material quantities for procurement - Control wastage and optimize material use Your role in Client & Team Communication will involve explaining technical details to clients in coordination with architects, acting as a bridge between the office design team and on-site execution team, and attending review meetings to provide technical inputs. Key Responsibilities: - Explain technical details to clients in coordination with architects - Act as a bridge between the office design team and on-site execution team - Attend review meetings and provide technical inputs,