The Front Office Executive - Customer Relations is responsible for providing exceptional customer service and ensuring a positive experience for all visitors and clients at the automobile dealership. This role involves handling front desk operations, managing inquiries, assisting with service appointments, and maintaining strong relationships with customers to enhance satisfaction and loyalty. As a Front Office Executive, you will greet and welcome customers in a professional and friendly manner, answer phone calls, emails, and walk-in inquiries promptly and courteously. You will also direct customers to the appropriate department (Sales, Service, Spare Parts, etc.) and maintain a neat and organized reception area. Building and maintaining strong relationships with customers to encourage repeat business is a key aspect of this role. You will address customer concerns, escalate issues to the relevant department when necessary, and maintain customer records. Updating the CRM system with interaction details is also part of your responsibilities. In addition to customer service and front desk management, you will provide administrative support by assisting with documentation, filing, data entry related to customer interactions, and managing incoming and outgoing mail/couriers. The ideal candidate for this position should be a graduate with a minimum of 2-3 years of experience. Skills required include excellent communication and interpersonal skills, strong problem-solving and multitasking abilities, proficiency in MS Office and CRM software, as well as professional phone etiquette and customer handling. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, paid sick time, and Provident Fund. The work schedule is during the day shift, and additional benefits include performance bonus and yearly bonus. The work location is in person, and the application deadline is 23/04/2025, with an expected start date of 15/05/2025.,
Graduate/Post Graduate with 2+ years of experience in similar role Conducting periodic Process & System Audit, Operation Audit, Management Audit and Financial Audit. Undertake surprise audit/investigation as required by management. Ensure compliance with Standard Operating Procedures of the Company. Assist in preparing necessary documentations for annual Financial Audit. Make recommendations to financial management about software, policies and audit triggers. Ensure complete, accurate and timely audit information is reported to Management. Identify and assess areas of significant business risk. Identify and reduce all business and financial risks through effective implementation and monitoring of controls. Develop, implement and maintain internal audit policies and procedures. Maintain and cultivate a master inventory of our businesses policies, practices and processes. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Work Location: In person Application Deadline: 10/09/2025
APCO GROUP is a leading and dynamic corporate house based at Kozhikode-Kerala with multiple automotive dealerships representing top-tier brands such as Hyundai, Honda and Suzuki. We are committed to delivering an exceptional customer experience and fostering a high-performance culture. Our success is driven by our people, and we are seeking a strategic Head of HR to lead our Hyundai operations into the next phase of growth. The Head of Human Resources is a key member of the senior leadership team, responsible for developing and executing the human resource strategy in support of the overall business plan and strategic direction of the dealership. This role provides strategic leadership by articulating HR needs and plans to the executive management team. The incumbent will be responsible for the full spectrum of HR functions, including talent acquisition, talent management, organizational development, change management, industrial relations, compensation and benefits, and HR compliance within the unique and fast-paced automotive retail environment. Key Responsibilities Strategic HR Leadership: * Partner with the leadership team to understand and execute the organization’s human resource and talent strategy, particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. * Develop and implement HR strategies, policies, and initiatives aligned with the overall business strategy. * Bridge management and employee relations by addressing demands, grievances, or other issues. Talent Acquisition & Onboarding: * Lead end-to-end recruitment for a diverse range of roles, from sales executives and service technicians to finance managers and senior leadership. * Develop innovative sourcing strategies to attract high-caliber talent in a competitive market. * Manage and enhance the onboarding process to ensure new hires are successfully integrated and productive quickly Performance & Talent Management: * Oversee and manage a performance appraisal system that drives high performance and links to compensation and development. * Create and implement effective career development pathways, training programs, and succession plans for key positions. * Identify training needs for business units and individual executive coaching needs. Compensation & Benefits: * Administer and review compensation and benefits programs to ensure they are competitive, equitable, and cost-effective. * Manage the payroll process in coordination with the finance department. * Analyze trends in compensation and benefits to ensure the organization attracts and retains top talent. Employee Relations & Compliance: * Manage complex employee relations issues, including investigations, disciplinary meetings, and terminations. * Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. HR Operations & Systems: * Maintain HR Information Systems (HRIS) to ensure data integrity and leverage technology for efficient HR processes. * Develop and monitor overall HR metrics (e.g., turnover rates, time-to-fill, training hours) to support data-driven decision-making. Qualifications & Experience Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree is a plus. Experience: Minimum of 10 years of progressive HR experience, with at least 3-5 years in a leadership role. Industry Background: Prior experience in the automotive retail industry or a similar fast-paced, multi-departmental retail/service environment is essential. Required Skills & Competencies Strategic Thinker: Ability to see the big picture and translate business objectives into actionable HR initiatives. Exceptional Communicator: Strong interpersonal and negotiation skills, with the ability to build relationships at all levels of the organization. Problem-Solver: Demonstrated ability to manage complex employee relations situations with sound judgment and discretion. Business Acumen: Deep understanding of dealership operations, including sales, service, parts, and finance. Leadership: Proven ability to lead, influence, and develop an HR team and coach senior managers. Job Type: Full-time Pay: ₹65,000.00 - ₹75,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Work Location: In person
APCO GROUP, a leading corporate entity, predominantly engaged in Automobile Dealership business of globally leading brands, as part of it's expansion plans is looking for competent professionals to be a part of its vibrant team and build an enduring and rewarding career. Position Title Senior Internal Auditor Key Responsibilities · Plan, conduct, and supervise financial, operational, and compliance audits across dealerships and service units. · Evaluate and improve the effectiveness of risk management, control, and governance processes, with focus on automotive industry transactions, inventory, and sales compliance. · Review dealership adherence to Automotive Industry Standards , Central Motor Vehicle Rules, GST, labor, and data privacy regulations. · Examine procurement, inventory management, goods-in-transit, and workshop operations for operational and regulatory compliance. · Prepare and present clear, actionable audit reports and findings to senior management, with follow-up on remediation actions. · Review IT systems controlling sales, inventory, vehicle registration, and service revenues for risks and effectiveness. · Conduct risk assessments annually and on an ad hoc basis, reporting deficiencies and recommending process improvements. · Mentor and supervise junior auditors, ensuring adherence to professional standards and quality. · Support strategic decisions by providing insights related to business controls, compliance, and reporting standards unique to automobile dealerships. Qualifications & Experience · Bachelor’s degree in Accounting, Finance, Commerce, or related field. · Certified Internal Auditor (CIA), Chartered Accountant (CA) Inter, or similar qualification preferred. · Minimum 5 years of relevant internal audit experience, preferably in the automotive, manufacturing, or retail distribution sectors. · In-depth knowledge of internal audit techniques, India-specific regulatory landscape (GST, Motor Vehicles Act, Shops and Establishments Act, environmental laws), and industry best practices. · Experience with ERP and dealership management systems is an advantage. Skills & Competencies · Analytical and problem-solving mindset with strong attention to detail. · Expertise in risk assessment, financial analysis, report writing, and process improvement. · Excellent verbal and written communication skills; ability to present complex findings accessibly to leadership. · Ability to lead teams, independently manage multiple audits simultaneously, and influence organizational change. · High standards of integrity, discretion, and professional judgment. Special Considerations for Automobile Dealer Groups · Working knowledge of inventory flows, vehicle procurement, warranty, and service claim processes unique to automobile dealerships. · Understanding of compliance needs for GST, vehicle registration, and allied documentation. · Capacity to assess workshop operations, spare parts management, and customer billing transparency for fraud prevention and compliance. Job Type: Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Work Location: In person
APCO GROUP, one of the noted Corporate conglomerates in North Kerala, predominantly engaged in Automobile Dealership business of globally renowned brands are on the lookout of an experienced Chartered Accountant with minimum 10 years of professional experience, preferably female candidates to be based at Kozhikode-Kerala. Role Description This is a full-time on-site role for General Manager Accounts, Audit, and Taxation located in Kozhikode. The role entails managing and overseeing accounting operations, preparing financial statements, and ensuring compliance with auditing and taxation laws. Responsibilities include budget analysis, coordination with external auditors, ensuring adherence to tax regulations, and driving fiscal accountability and reporting. The General Manager is also expected to lead financial planning efforts and implement best practices targeting efficiency and compliance. Qualifications Strong expertise in Accounting operations, Financial Reporting, and Budget Management Proficiency in Auditing practices to ensure compliance, accuracy, and efficiency Comprehensive knowledge of Taxation laws and regulations Leadership abilities to manage and mentor teams effectively Analytical and problem-solving skills to make data-driven decisions Advanced proficiency in accounting software and tools Excellent communication and interpersonal skills to collaborate across teams Minimum of 10 years of relevant experience in finance, preferably in automobile/retail industry Professional Qualification (CA) and a Bachelor’s/Master’s degree in Accounting, Finance, or related field is mandatory. Job Type: Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Work Location: In person Application Deadline: 24/11/2025 Expected Start Date: 01/01/2026
APCO GROUP, one of the noted Corporate conglomerates in North Kerala, predominantly engaged in Automobile Dealership business of globally renowned brands are on the lookout of an experienced Chartered Accountant with minimum 5 years of professional experience, preferably female candidates to be based at Kozhikode-Kerala. Role Description This is a full-time on-site role for General Manager Accounts, Audit, and Taxation located in Kozhikode. The role entails managing and overseeing accounting operations, preparing financial statements, and ensuring compliance with auditing and taxation laws. Responsibilities include budget analysis, coordination with external auditors, ensuring adherence to tax regulations, and driving fiscal accountability and reporting. The General Manager is also expected to lead financial planning efforts and implement best practices targeting efficiency and compliance. Qualifications Strong expertise in Accounting operations, Financial Reporting, and Budget Management Proficiency in Auditing practices to ensure compliance, accuracy, and efficiency Comprehensive knowledge of Taxation laws and regulations Leadership abilities to manage and mentor teams effectively Analytical and problem-solving skills to make data-driven decisions Advanced proficiency in accounting software and tools Excellent communication and interpersonal skills to collaborate across teams Minimum of 10 years of relevant experience in finance, preferably in automobile/retail industry Professional Qualification (CA) and a Bachelor’s/Master’s degree in Accounting, Finance, or related field is mandatory. Job Type: Full-time Pay: ₹100,000.00 - ₹150,000.00 per month Work Location: In person