Description Associate Test Automation Engineer Hybrid - Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. This role focuses on Anthology s LMS, Blackboard, a product in which we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. Blackboard allows learners and instructors to access online educational experiences wherever and whenever they want through web and mobile devices. Our technology helps instructors breathe life into educational content, brings efficiency to day-to-day tasks, and empowers instructors with tools to engage and assess every learner. We help motivate learners by promoting collaboration, communication, and connections with their peers and instructors. As Associate Test Automation Engineer, you will be responsible for execution of test scenarios and writing automation scripts for the team product area. You will become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos. You will embrace test driven development as an integral part of what you deliver as a software developer. You will be willing to respond to the unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to customer-reported issues. You would build the capabilities for looking at the complete stack of technology layers for providing fixes and developing features. The Candidate: Required skills/qualifications: Bachelor s or master s degree in Computer Science , Software Engineering, or related field or equivalent combination of education and experience 1-2 years of experience Knowledge of software testing methodology Excellent logical thinking and problem-solving skills Fluency in written and spoken English Preferred skills/qualifications: Experience with testing business applications and responsible for team quality Familiarity with Automation and experience using Automation frameworks Good understanding of code versioning tools like Git/Stash/GitHub Experience in the full SDLC lifecycle Knowledge of manual or automation testing concepts Knowledge of preparing test cases Knowledge of JavaScript, Java, Appium, and Selenium Knowledge of RESTful web services Agile project experience along with working on Agile tools like JIRA/Confluence and ADO This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Senior Software Engineer Location The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. As Senior Software Engineer at Anthology, you will play a key role in designing, developing, and delivering high-quality technology solutions that empower the higher education community. You will collaborate with cross-functional teams, provide technical leadership, and ensure best practices in software development to drive efficiency and innovation. Primary responsibilities will include: Working closely with stakeholders, including product management, business analysts, product architects, and development teams to understand business initiatives and translate them into a strategic technical roadmap Developing and maintaining standards and best practices for engineering scalable and complex technology solutions Actively participating in design discussions and reviews, ensuring alignment with architectural principles and business requirements Leveraging AI and other innovative technologies to enhance product capabilities, improve quality, and drive efficiency in software solutions Analyzing business requirements, assessing impacted areas, and proposing effective solutions Writing clean, testable, reusable, and efficient code while performing thorough unit testing and debugging Overseeing stabilization and maintenance of the product suite, identifying root causes of issues and suggesting areas for improvement Collaborating with senior technical experts and industry groups to resolve complex technical challenges Mentoring and guiding team members in design collaboration, code reviews, development tools, and engineering processes Mentoring and guiding team members on design patterns, development best practices, and coding standards Ensuring the delivery of high-quality solutions that enhance product performance, maintainability, and scalability Leading the design, development, and implementation of scalable and high-performance enterprise applications Suggesting multiple alternatives to resolve issues and enhance system performance, scalability, and reliability Understanding and contributing to software architecture, ensuring alignment with multi-tiered, microservices, and cloud-native best practices Defining and maintaining standards, best practices, and coding guidelines across projects Troubleshooting production/customer issues, utilizing tools like Azure Monitor, Application Insights, and Splunk to diagnose and resolve problems efficiently Actively participating in SCRUM ceremonies (stand-ups, sprint planning, retrospectives), providing constructive suggestions and input Actively contributing to team commitments and driving continuous improvements in development processes Working with offshore and onshore teams, fostering collaboration and knowledge sharing Proactively identifying risks, bottlenecks, and improvement areas, ensuring smooth project execution The Candidate: Required skills/qualifications: BE/BTech/MCA degree or above in Computer Science/IT or equivalent functional experience 8-10 years of experience in commercial software development in a SaaS-based company Proven experience in software development, with a solid understanding of programming concepts, best practices, and design principles Strong technical background in Microsoft technologies (C#, ASP.NET) with a minimum of 5 years in web-based application development Expertise in AI-powered solutions, leveraging Azure AI, Machine Learning, and Cognitive Services to enhance automation, decision-making, and data-driven insights Experience with Azure Analytics services, including Azure Synapse, Azure Data Factory, Power BI, and Application Insights, for data processing, reporting, and visualization Ability to evaluate emerging technologies, assess their benefits and costs, and develop proof-of-concepts to demonstrate their potential impact Thorough understanding of multi-tiered software architectures and service-oriented/microservices design patterns Strong understanding of object-oriented design, design patterns, and the ability to create detailed design specifications, implementation guides, and architecture diagrams Proven experience developing high-performance, multi-threaded, enterprise-grade applications Hands-on experience in cloud-based solutions using Microsoft Azure, including infrastructure, scalability, and security best practices Expertise in Microsoft Dynamics 365: Customization building blocks Solutions - Building, Layering, and Publishing Schema, Workflows, Business Rules, and Plugins Flow/Power Automate with connectors Azure Functions, Logic Apps, Power Apps, and App Insights Integration with 3rd party ISVs Strong experience with .NET/.NET Core, MVC, Web API, and WCF UI Development expertise with React, Angular, jQuery, and other modern JavaScript frameworks for building scalable, responsive web applications Experience in Web GUI development and Single Page Application (SPA) development Experience in unit testing and mocking frameworks, such as NUnit & Moq Working experience with Azure DevOps (or TFS) and Git for source control and CI/CD pipelines Strong troubleshooting skills for production/customer issues, including log analysis, debugging, performance tuning, and root cause identification Hands-on experience with monitoring and diagnostic tools, such as Application Insights, Azure Monitor, and Splunk, to ensure system reliability Strong analytical and problem-solving skills, including debugging and troubleshooting performance issues Ability to establish and enforce coding standards and best practices Strong written and oral communication skills, with the ability to collaborate effectively with cross-functional teams Proactive and solution-oriented mindset, with a "can do" attitude that fosters teamwork and success Experience working with offshore development teams and ability to mentor junior developers Ability to work independently and drive initiatives from concept to completion This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Software Engineer 1 Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Design, implement, and maintain data pipelines for integrating and processing data using MySQL and AWS services. Develop and optimize ETL processes to ensure the timely and accurate transformation of data for analytical purposes. Create, manage, and enhance reports and dashboards using Power BI and AWS QuickSight to deliver actionable insights. Work with AWS cloud services including S3, Athena, SQS, Glue, Glue Crawlers, and Data Lakes to ensure seamless data storage, processing, and analytics. Write and maintain AWS Glue scripts for data transformation and pipeline orchestration. Collaborate with business analysts and data teams to ensure the availability and quality of data for reporting and analysis. Leverage Python and PySpark for data processing tasks where applicable. Work within Agile frameworks, participating in sprint planning, daily stand-ups, and reviews. Implement Continuous Integration and Continuous Delivery (CI/CD) pipelines using AWS CDK or similar tools to streamline development and deployment. Communicate effectively with both technical and non-technical stakeholders to ensure clarity of project goals and deliverables. The Candidate: Required skills/qualifications: 3 - 5 years of relevant experience Strong knowledge of MySQL databases, including schema design, queries, and performance tuning. Expertise in ETL concepts, data integration, and transformation techniques. Experience in developing and delivering reports and dashboards with Power BI and AWS QuickSight . In-depth knowledge of AWS cloud environments and services, including S3, Athena, SQS, Glue, Glue Crawlers, and Data Lakes Proficiency in AWS Glue scripting (Python, Scala). Familiarity with Python and PySpark for data processing tasks. Experience in agile methodologies, with an understanding of Agile practices and principles. Knowledge of CDK (Cloud Development Kit) and CI/CD practices for seamless deployment and automation. Excellent communication skills, with the ability to present technical information to both technical and non-technical audiences. Ability to work collaboratively in a fast-paced, team-oriented environment. Fluency in written and spoken English Preferred skills/qualifications: Experience working in a cloud-native data architecture. Familiarity with advanced data processing tools and technologies such as Apache Spark. Understanding of data governance and security best practices in the cloud.

Description Quality Assurance Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. Anthology is seeking a skilled and experienced team member responsible for building, maintaining, and enhancing our automation framework; designing test strategy; documenting test plans and test cases; testing subsystems and system components based on requirements specification and constraints; and ensuring product quality and coverage. Specific responsibilities will include: Understanding of Selenium with .NET, Postman and JMeter for UI, API and Load Test Automation Understanding of business functionality, requirements, and application usage Understanding of Azure and cloud product deployment using CI/CD Defining test case strategy and test plan using ADO for functional and technical requirements Identifying impacted areas for a code change and including that in test plan Developing and analyzing tests using Visual Studio Test Designing and developing test cases to verify functionality, data integrity, security, and overall usability of the solution covering all Use Case Scenarios Test data preparation, test case review and modification Maintaining a comprehensive regression repository Demonstrating an understanding of Agile Methodology and task prioritization Becoming an active contributor in SCRUM and team deliverables Troubleshooting and working towards resolution of reported issues and mapping it to test repository Owning quality deliverables adhering to acceptance criteria and definition of Don e Owning quality test cases following standards and best practices, considering efficiency, reusability, and optimization, avoiding duplication Reporting Bugs in ADO with details to replicate and isolate, highlighting impact Making recommendations for how to improve test cases and applying approved recommendations The Candidate: Required skills/qualifications: Bachelor s degree in Computer Science , Computer Engineering, or similar technical discipline or equivalent demonstrable experience 2- 4 years of relevant industry experience Strong analytical and critical thinking skills Knowledge of testing automation using Selenium (BDD (.NET)), PostMan , JMeter Understanding of Responsive Web technologies including HTML, CSS, and JavaScript Understanding of software QA methodologies, tools, and processes Hands-on ability to write, modify, and review test cases In-depth knowledge of scenario-based testing techniques Experience testing enterprise applications covering Windows & Web Clients and cloud platforms Experience using Microsoft Visual Studio Test Professional Strong communication skills (oral and written) Strong team player with excellent interpersonal skills Results-oriented Takes accountability and self-motivated Fluency in written and spoken English Preferred skills/qualifications: Knowledge of testing Web Services Knowledge of performance and load testing Experience troubleshooting Dynamics 365, Azure, and Web Applications Experience security testing web applications Exposure to Agile and SCRUM

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. Primary responsibilities will include: Designing and implementing solutions for the area of the application owned by the team Taking ownership of the team s product areas running in production Learning and applying new system design responsibilities Resolving production issues and defects for solutions owned by the team Ensuring proper team and inter-team communication practices Identifying issues with internal team communication practices Required skills/qualifications: bachelors degree in Computer Science , Software Engineering, or relevant field 0-2 years of relevant experience Technical exposure to Microsoft technologies (C#, ASP.Net ) with experience in web-based application development Experience with .NET/.NET Core, MVC, Web API Experience with CSS, JavaScript, and one or more UI frameworks (Angular, React, etc) Experience with database systems (SQL Server) Exposure to unit testing frameworks (MS Unit and QUnit testing) Exposure to version control systems like Git Familiarity with Agile development tools such as Azure DevOps or equivalent Good analytical and problem -solving skills Debugging and troubleshooting skills Strong communication skills and ability to work well in a team environment, comfortable with direct communication with all levels of technical and business resources Fluency in written and spoken English Preferred skills/qualifications: Experience with Azure cloud platforms Knowledge of DevOps practices, CI/CD pipelines

Description Software Engineer II Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com . The Software Engineer will be responsible for developing and delivering high-quality solutions to the higher education community. This role requires collaboration, analysis, coding, testing, and maintenance to ensure the best possible outcomes for our products. Primary responsibilities will include: Analyzing business requirements, providing constructive suggestions and input that help refine acceptance criteria Understanding the design for enhancements in the product and developing accordingly; actively participating in design discussions and create HLD and LLD. Participating in all phases of product development through development, unit testing, testing and demonstration Developing testable, reusable, efficient, legible code for enhancements in Product Suite Stabilizing and maintaining the Product Suite, analyzing the root cause of issues, and suggesting areas for improvement Working with team members, clearing blockers and ensure delivery of high-quality software and meet team commitments. Actively participating in SCRUM ceremonies to raise issues/areas of concern and suggest areas of improvement Sharing knowledge through technical presentations The Candidate: Required skills/qualifications: BE/BTech/MCA degree or above in Computer Science/IT or equivalent functional experience 5-6 years of relevant experience Strong technical background on Microsoft technologies (C#, ASP.NET, MVC) with experience in web-based application development Hands-on experience in .NET/.NET Core, MVC, Web API, WC Hands-on experience with CSS, JavaScript-jQuery, TypeScript, with one or more UI frameworks (React, Angular) Hands on experience on SOLID Principles, Design Patterns, OOPS, coding standards Experience in programming and usage of NUnit & Moq Working experience with Azure DevOps (or TFS) and Git source management and CI/CD implementations Knowledge on Microsoft Azure, Dynamics 365 on customization Building Blocks Solutions - Building, Layering and Publishers Schema, Workflow, Business Rules, Plugins Flow/Power Automate with connectors Azure Functions, Logic Apps, Power Apps Integrating with 3rd party ISVs Experience in analysing business requirements and provide viable technical solutions and discuss impacted areas. Experience in developing standards and procedures to determine and suggest solutions and multiple alternatives to resolve issues and areas of concern and improve product quality Experience in creating HLD and LDD and lead team in development. Experience developing testable, reusable, efficient, legible code for enhancements Experience with unit testing and debugging and troubleshooting skills Takes accountability, self-motivated, Results-oriented, reliable, and enthusiastic Strong analytical and problem-solving skills Familiarity with SCRUM or other Agile methodologies Ability to participate in SCRUM ceremonies, providing constructive suggestions and input Ability to actively contribute to team commitments Strong communication skills and ability to work well in a team environment, Comfortable with direct communication with all levels of technical and business resources. Fluency in written and spoken English

Description Director, Global Customer Support Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Reporting to the Senior Director, Global Customer Support, this position is responsible for the quality of support of the assigned Support Analysts, Tier 1 and Tier 2 Support personnel. This position is responsible for partnering with other leaders to drive customer success leading to improved renewal/referral rates. This position requires a leader who is devoted to delighting customers and developing their teams leading to a culture of highly engaged professionals. Primary responsibilities will include: Leading the assigned support teams who support customers using all Anthology products, globally Directing, leading, and coaching front-line managers Partnering with peers across Global Support, allowing teams to build our Anthology Global Support Experience into a competitive advantage Partnering and leading escalated customer engagements, using empathy, business acumen, and being an advocate for the customer needs and concerns Using a Team ONE approach to leadership, putting the needs of the entire Global Support organization and our respective customer base above all other targets Communicating effectively across all levels of an organization, effectively breaking down company strategy for a front-line employee while also being able to effectively influence a CEO Building very strong interpersonal relationships with peers, employees, and all stakeholders relevant to the success of Anthology, our customers, and students of higher education Hiring, developing, and retaining talent Helping build a best-in-class Career Development Program that allows our employees not only to grow but to see the connection of their work to the impact it has on our customers lives The Candidate: Required skills/qualifications: Bachelor s Degree with at least 10 years in the Customer Support business, with at least 5 years leading leaders Exceptional customer focus with an ability to understand customer need Ability to work cross functionally across Global Support teams, product teams, and other teams that are devoted to the customer s success Proven track record of leading teams that truly want to deliver a great experience for customers with every single interaction Proven track record of developing managers into leaders Complex problem solving with an ability to deliver in a highly competitive environment Capability to manage multiple priorities, gaining cooperation while driving accountability Fluency in written and spoken English Preferred skills/qualifications: Knowledge of the Ed Tech space This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Global Support Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Provid ing Level 1 product support to customer issues Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues Us ing SQL scripts for creating queries and troubleshooting stored procedures Us ing SQL profiler to identify the root cause Effectively communicat ing timely updates to customers through appropriate incident tracking tools Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders Work ing with the customers to gather product requirement, analyz ing and document ing before it is passed on to the product management team for next steps Escalat ing issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Follow ing established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Data Analyst Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com . As Data Analyst, you will play an integral role as part of the Global Customer Support department. This team drives Anthology s core strategy of operational efficiency by innovating, streamlining, and implementing world-class tools and business processes across the organization. This role reports to the Director of Customer Support in the Global Customer Support organization. Primary responsibilities will include: Administering a PostgreSQL database Managing and creating data sets available through BI tool ( Chartio , Power BI or others) Helping automate and refresh reports and dashboards in a BI Tool through queries Helping team improve data quality and data availability by analyzing existing data and data sets Providing systems best practices recommendations to enhance efficiency and overall data quality of our systems The Candidate: Required skills/qualifications: BA/BS Degree or equivalent experience Fluency in written and spoken English 2-5 years of professional experience in SQL querying and proven ability to work with large and complex data sets 2-5 years of professional experience working with a BI tool (Power BI, Tableau, Chartio , Domo, Salesforce Einstein, etc.) Interest in sales data analytics and data quality Strong analytical and problem-solving skills including the ability to gather and analyze large amounts of data, draw conclusions, and develop actionable recommendations Strong business acumen Ability to effectively partner with fellow colleagues of all levels Preferred skills/qualifications: Experience working with Salesforce.com data Previous experience in the education or information technology industry This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity or expression, military/veteran status, or any other protected factor.

Description Customer System Engineer Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. This position leads upgrade and maintenance of customer systems for our Reach CRM solution. The Reach CRM solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student s unique experiences and needs at every stage of their lifecycle. The Customer System Engineer is accountable for the successful delivery of the Reach CRM s web application portal based on customer s organizational process. This includes ensuring the overall technical solution and architecture is aligned with the enterprise architecture and customer specifications function with high quality. The candidate must be proactive, self-starting, professional and strive for consistent high-quality results. Primary responsibilities will include: Gaining expert understanding of product functionality, integration touch points and customization of web portals based on customer requirements Working knowledge of Microsoft D365 CRM workflows, flows, plug-ins, BPF, and Power Automate, and file import-export framework to bring the data from external systems Maintenance and debugging of customer environments including tools, technologies required for troubleshooting these activities Upgrading customer systems to new versions of portal application and supporting technologies Collaborating across multiple teams including development, product management, professional services and customer support Communicating information clearly, accurately and timely to team members, customer-facing teams and the customers Identifying, recognizing, and escalating risks and issues, as well as provide status updates Performing assigned project tasks with minimal supervision Preparing design and technical documentation Fostering an environment of teamwork both internally and externally Establishing positive, professional relationships with client staff inclusive of professional demeanor, conduct, and appearance The Candidate: Required skills/qualifications: Bachelors degree and/or relevant work experience 2-4 years of experience in commercial software Development in a SaaS-based company Experience in developing with C# ASP.NET MVC Web Applications, JavaScript, SQL, HTML, CSS, OData, Angular/React Good understanding of design patterns Experience with source control management systems and continuous integration/deployment environments Debugging and troubleshooting skills Demonstrated ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and/or onsite engagements Excellent written and oral communication skills Fluency in written and spoken English Preferred skills/qualifications: Software development experience implementing complex software packages and/or CRM implementations Understanding of Microsoft Azure, Logic Apps, and Power Apps, Dynamics 365 - Solutions Building, (Layering and Publishers, Schema, Workflow, Flows, Business Rules, and Plugins) Familiar with WCAG, Application Insights, Kendo UI, TPC/Sitefinity framework application Higher Education industry experience This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Graphic Designer Bangalore, India or Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. As a Graphic Designer on the Brand Strategy team, you will be responsible for creating and maintaining a wide spectrum of branded materials, with a strong focus on web design and digital assets for the global Anthology Marketing and Communications team. As a key member of Creative Services, the Graphic Designer will support a diverse set of internal stakeholders including web, communications, field marketing, product marketing, and events. You will play a critical role in maintaining brand standards and stewarding the Anthology visual identity. Primary responsibilities will include: Producing on-brand designs for websites, landing pages, events, and other online properties Creating and maintaining design templates for collateral, brochures, tradeshow graphics, and more Recommending courses of action for improving existing assets, developing new concepts, and weaving innovative ideas into Anthology-branded designs Collaborating with internal stakeholders and copywriters on design development Developing assets and providing all relevant files and materials for project completion Effectively communicating with internal team members on project phases, goals, and completion dates Upholding and elevating Anthologys brand design guidelines The Candidate: Required skills/qualifications: 3-5 years of relevant work experience and a strong portfolio Proficient in typography, color, composition, and general graphic design best practices Experience using state-of-the-art graphic design software and can learn quickly and adapt as technology becomes more sophisticated Solid understanding of UI design, as well as digital and print design Excellent oral and written communication skills Ability to prioritize and manage a fluctuating list of day-to-day project execution and deliverables Ability to work independently Experience with Adobe Creative Suite, including Photoshop, InDesign, and Illustrator Ability to juggle multiple projects in fast-paced environment Strong attention to detail Fluency in written and spoken English Preferred skills/qualifications: Figma, PowerPoint, and Asana experience This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Associate Reporting Analyst Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Work ing with different databases and lead ing the effort to design, migrate and programming effort for these platforms Creat ing information solutions covering data security, data privacy, metadata management, multi-tenancy and mixed workload management within contemporary insights-based tools, technologies, frameworks, platforms, and deployment models Provid ing technical leadership to project team(s) to perform design to deployment related activities, provide guidance, participate in reviews, prevent, and resolve technical issues Reviewing escalations from business stakeholders and assist ing them to resolve Providing best practice recommendations Assisting customers with solv ing their challenges related to d ata migration Support ing customers to reach the desired goal with respect to m igration Proactively identifying challenges and communicating to business stakeholders with suggestions to overcome Ensuring the delivered data matches with the data provided Ability to travel frequently and work extra hours as needed Always striving for consistent, quality results The Candidate: Required skills/qualifications: Great customer service and client engagement skills Excellent oral and written communication skills Familiarity with education related technologies At least 2 years of relevant work experience Experience with SQL scripting Solid knowledge of SQL Server 2019 with the development of complex stored procedures, views, and other SQL objects A ble to analyze the output of SQL statement Critical thinking and problem - solving skills Fluency in written and spoken English This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Software Engineer Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. Anthology s Integration team focuses on building solutions that would ensure smooth integration between the products of Anthology and also with applications from customer s side. Using both industry standard and cutting-edge technologies, our team develops innovative, custom solutions that extend, enhance, and integrate Anthology s enterprise products. As a Software Engineer on this team, you will play an integral role in the success of the Integration team within Anthology. A successful candidate will be able to work in a dynamic, fast-paced environment and implement software solutions. Primary responsibilities will include: Serving as an expert in Anthology s products including their architecture, functionality, and deployment methodologies Understanding software requirements and solutions designs Estimating work effectively Writing clean, efficient, and maintainable code Designing and documenting development tasks within system of record and help ing other team members during implementation Generating necessary unit and integration testing and results to be included in code reviews Researching and experiment ing with new technology that will advance future projects Adhering to established delivery methodology, quality standards and best practices Interacting closely with internal and external stakeholders Working well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up Actively participating in an energetic team on a rapid development schedule The Candidate: Required skills/qualifications: Bachelor s degree in computer science, Software Engineering or relevant 3-5 years of relevant experience Good e xperience in full stack Dot Net and web application development using: C# .NET MVC Web API, oData JavaScript, jQuery HTML5, CSS, Boot Strap Working knowledge of SQL Server including SQL queries, stored procedures and views Exposure to Microsoft Azure Cloud Technologies Experience with Design Patterns and its capabilities Excellent communication ( oral and written), analytical and organizational skills Proven ability to learn new technologies as needed Demonstrated ability to work in a geographically distributed virtual team environment and to build relationships with internal and external organizations Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem-solving skills Fundamental understanding of bug tracking, versioning, and repository systems Fluency in written and spoken English Preferred skills/qualifications: Previous experience in the education or knowledge management industry and e-learning technologies Proficient understanding of code versioning tools, such as Git/Stash/ GitHub and Perforce Fundamental understanding of agile software development process methods Fundamental understanding of Azure DevOps

Description Cloud Engineer I Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Install ing and manag ing central computing systems servers and their associated operating systems Diagnos ing , troubleshoot ing , and resolv ing complex cloud-related issues, including infrastructure problems, Citrix issues, application performance issues, and security-related incidents Us ing monitoring tools (e.g., Azure Monitor, Application Insights) to identify potential issues, performance bottlenecks, and inefficiencies within Azure resources Investigat ing root causes of issues, provid ing detailed post-incident reports, and suggest ing proactive measures to prevent reoccurrence Assist ing with the deployment, configuration, and support of Azure services, including Virtual Machines, App Services, SQL Database, and Azure Functions Analy zing Azure infrastructure performance and recommend ing improvements for cost, performance, and security Work ing closely with SRE, Developers, and Operations teams to ensure seamless cloud operations and to drive improvements based on support insights Provid ing documentation to guide operations personnel in the day-to-day functions associated with hardware and operating systems environments P lanning and implementing OS/software upgrades The Candidate: Required skills/qualifications: 2-4 years of hands-on experience in deploying, and managing applications and infrastructure on Microsoft Azure and Microsoft windows administration Proficient knowledge in deploying and managing Azure environment Proficient knowledge in Installing and Administration of MS Windows 2019/2022 Server Familiar with Installation/Administration of IIS Familiar with DNS concepts Familiar with Networking - TCP/IP Familiar with Microsoft Exchange Server Familiar with Citrix XenApp / Windows Terminal Server Familiar with Installation/Administration of SQL Server 2019/2022 Extensive knowledge of File and Printer Sharing and Active Directory User access management Network troubleshooting and diagnostics Usage of monitoring and performance analysis tools Proficiency with PowerShell, Azure CLI, or similar scripting languages for automation and troubleshooting will be added advantage Incident, Problem and Change Management processes Fluency in written and spoken English Preferred skills/qualifications: Microsoft Azure Administrator Associate Microsoft Certified Professional with current Microsoft Technologies ITIL V3 This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Application Consultant Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. As an Application Consultant you will l everage your e xpertise in Anthology s Reach and Raise products and your customer service skills to provide valuable consulting services to our customers. You will also b e responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. In this role, you will work independently to understand customer needs, provide solutions, and lead customer engagements to drive positive outcomes. With a focus on customer satisfaction and effective problem-solving, you will play a vital role in ensuring the success of our customers implementations and ongoing operations. Primary responsibilities will include: Serving as the primary customer contact relative to service delivery needs and Management Understanding customer business objectives and managing service delivery expectations Facilitating and coordinating customer and internal stakeholder communication Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products Configuring, integrating and developing Anthology Reach and Raise business solutions Assisting business owners in translating concepts and requests to written requirement Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions Recommending system configurations and proposes business solutions where appropriate Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders Performing ad-hoc system training as needed Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams Participating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices Documenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharing Contributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagements Creating and updating Salesforce cases for activity management Following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication This role requires occasional travel The Candidate: Required skills/qualifications: Bachelor s degree in Computer Science , Engineering, Business Administration, Finance or other related field 2- 5 years of experience working with Microsoft Dynamics Experience with MS SQL Server scripting or building SSIS packages Power Platform experience (PowerApps, Power BI, Power Automate) Strong communication and interpersonal skills Executive/Senior Management communication experience Demonstrating strong analytical and logical thinking skills Ability to work independently and with cross-functional global teams Ability to thrive in a fast-paced environment and have a positive attitude Ability to manage and prioritize multiple tasks Ability to learn and adapt quickly to working with new technologies Excellent troubleshooting and problem-solving skills Excellent written and oral communication skills Proven effective listening skills Ability to influence, negotiate, and build consensus Fluency in written and spoken English at CEF B2 level or above Preferred skills/qualifications: Technical support or s ystem administration experience Business a nalysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software Experience with MS SSRS and Power BI Microsoft Power Platform + Dynamics 365 Core certification Higher Education industry experience Knowledge of MS Dynamics HigherEd Accelerator Experience with HTML and JavaScript This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Description Associate Governance Risk Compliance Security Engineer Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Anthology s Information Security team leads the governance, risk, and compliance program to enhance and ensure the confidentiality, integrity, and availability of all corporate information systems and products. This team is a core part of Anthology, providing it substantial opportunities to influence the overall corporate mission and culture. We are building a team focused on high impact collaboration with our partners across the corporation leveraging transparency, trust, and innovation to elevate Anthology security through partnership and teamwork. We are seeking to hire the best talent, leveraging their skills to augment the team, and providing support and training to foster well-rounded individuals positioned for ongoing career success. As an Associate Governance Risk Compliance Security Engineer, you will be a detail-oriented compliance professional with a desire to improve enterprise security through engagement with partners throughout the organization to ensure security policies, procedures, and guidelines are communicated effectively, monitored for compliance, and reported accurately. You will report to the Director of Governance, Risk and Compliance for the Information Security team. Specific responsibilities will include: Providing input into Anthology s enterprise-wide security policies and procedures Enforcing policies, procedures, and guidelines Helping with the design, development, and implementation of controls created in response to identified risks Monitoring and enhancing the Anthology training and awareness program Participating in external audit activities (e.g., evidence collection, communication, project management) The Candidate: Required skills/qualifications: 0-2 years of experience in Security Compliance or Audit Sufficient experience in planning and conducting work requiring judgment and independent evaluation, selection, modification, and application of standard procedures and techniques Familiarity with information security frameworks (NIST 800-53, ISO 27001, SOC2, CIS, PCI-DSS) Understanding of secure development practices Fluency in written and spoken English Preferred skills/qualifications: Experience participating in or conducting audits Knowledge of secure development methodologies, tools, and practices (OWASP Top Ten) Experience working with industry GRC tools

Description Associate Software Engineer Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. This role focuses on Anthology's LMS, Blackboard, where we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. Blackboard allows learners and instructors to access online educational experiences wherever and whenever they want through web and mobile devices. Our technology helps instructors breathe life into educational content, brings efficiency to day-to-day tasks, and empowers instructors with tools to engage and assess every learner. We help motivate learners by promoting collaboration, communication, and connections with their peers and instructors. As an Associate Software Engineer, you will be responsible for demonstrating expertise with Java and REST APIs. You will become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos. You will embrace test-driven development as an integral part of what you deliver as a software developer. You will also respond to the unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to client-reported issues. You will build the capabilities to assess the complete stack of technology layers to provide code fixes and develop new features. You’ll be working with AI technology to enhance development efficiency and create exciting new features for our customers. The Candidate: Required skills/qualifications: 1-2 years of experience designing, writing, and deploying scalable software Light experience with the Java stack, SQL databases and web application development Any experience with Object-Oriented design and coding Quick learner with strong problem-solving and analytical skills Light exposure to writing unit and integration tests Ability to work with engineers on cross-functional agile projects An understanding of data structures, algorithm analysis, and design skills Strong oral and written communication skills, ability to communicate effectively with both technical and non-technical audiences Fluency in written and spoken English Preferred skills/qualifications: Experience with cloud-based hosting solutions (AWS) This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Show more Show less

Description Tier 3 Support Engineer Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. We are looking for a motivated, technically-savvy and customer service-oriented Tier 3 Support Engineer to join our Chennai, India Technical Support team. This position primarily interfaces with our Tier 2 Support, Service Delivery and Product Development teams. Primary responsibilities will include: Providing multi-level database troubleshooting and technical support to Tier 2 Client Support staff Working closely with Tier 2 Client Support staff as well as act as interface between Tier 2 and product development/engineering/third party vendors Working closely with Product Development and implementation teams to resolve client issue Performing fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution Addressing software defects and advanced customer issues with timely resolutions Working with QA, Development, and Operations teams on understanding of issues and steps needed to resolve the issues Suggesting enhancements to the existing algorithms and services. Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas. The Candidate: Required skills/qualifications: Bachelor’s or Master’s degree in Computer Science or Software Engineering preferred 2-5 years of experience in software development Excellent analytical and problem solving skills Excellent interpersonal skills and ability to work in teams Exceptional listening, written and verbal skills Proficient in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat) Proficient with multiple computer operating systems – UNIX/Linux and Windows Proficient in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP) Understanding of Database structures and database administration principles Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction Excellent analytical and problem solving skills Excellent interpersonal skills and ability to work in teams Exceptional listening, written and verbal skills Fluency in written and spoken English Preferred skills/qualifications: Familiarity with Databases in a Java application environment Knowledge of Oracle, Postgres and MS SQL Database environments Knowledge of clustered environments and Load balancer configuration Experience with deep-dive analysis of enterprise products running on AWS utilizing Application Performance Monitoring tools such as New Relic or VisualVM Experience working with a global team Previous experience in the education industry and e-learning technologies Knowledge of Unix Shell scripting This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Show more Show less

Description Software Engineer II Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. This role focuses on Anthology’s LMS, Blackboard, a product in which we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. Blackboard allows learners and instructors to access online educational experiences wherever and whenever they want through web and mobile devices. Our technology helps instructors breathe life into educational content, brings efficiency to day-to-day tasks, and empowers instructors with tools to engage and assess every learner. We help motivate learners by promoting collaboration, communication, and connections with their peers and instructors. As a member of our Product Development organization, you’ll work in an agile environment delivering industry-leading SaaS products and web service platforms. As a Full Stack Software Engineer within this organization, you will collaborate in the development of backend microservices using Java and front end using AngularJS, React, or similar technologies. The Candidate: Required skills/qualifications: 3-5 years of experience designing, writing, and deploying scalable software Hands-on experience with the Java stack, web application development in Angular or React, and SQL databases Excellent Object-Oriented design and coding skills Strong oral and written communication skills; ability to communicate effectively with both technical and non-technical audiences Quick learner with strong problem-solving and analytical skills Experience writing unit and integration tests Ability to work with a team of engineers on cross-functional agile projects An understanding of data structures, algorithm analysis, and design skills Fluency in written and spoken English Preferred skills/qualifications: Experience with cloud-based hosting solutions (AWS) This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Show more Show less

Description Customer Success Manager Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. The Customer Success Manager (CSM) ensures that customers see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to client engagement, adoption, retention, and expansion. The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. Primary responsibilities will include: Developing strong relationships with customers centered on ensuring their success and business goals achieved Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive Executing prescriptive playbooks based on customer need Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals Acting as the customer’s liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends Driving advocacy in the form of references and success stories Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships Conducting strategic partnership reviews Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership Owning and managing the entire renewal cycle The Candidate: Required skills/qualifications: Bachelor’s degree or equivalent 5-8 years of Customer Success experience in a SaaS-based industry Understanding of the application of instructional and administrative technologies to varied teaching and learning environments and in the context of higher education in the North America region Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism Excellent oral and written communication skills, including facilitating productive and action-oriented executive sessions Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization Advanced problem-solving and critical thinking skills Ability to manage competing priorities and to consistently perform under the pressure of deadlines and other demands Highly organized, proactive, and impactful communicator driven by a desire to help customers succeed Ability to thrive in a fast-paced, results-oriented, collaborative environment Fluency in written and spoken English Preferred skills/qualifications: EdTech (B2B) experience This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Show more Show less