Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2 s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com . As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. Amplitude s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers. The Customer Success team is responsible for driving adoption and long-term value realization for Amplitude s customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. Join us as we deliver innovative and creative solutions to our customers. Were looking for an additional Engagement Manager in APJ to be a key member of Amplitude s Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers. To learn more about our team, check out our blog ! As an Engagement Manager, you will: Own a critical phase of the Enterprise customer lifecycle, the implementation. Work with a Solutions Architect (your technical counterpart) and other Customer Success team members to deliver great results. Be responsible for rapidly understanding each customer s business requirements and driving them to realize quick time-to-value from their investment in Amplitude. Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing the project schedule, managing issues/risks, and driving on-time execution with cross-functional team members and stakeholders. Draw upon your comprehensive understanding of product analytics, Amplitudes vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy. Collaborate with Sales to understand prospect s business needs, scope project terms, and draft statements of work. Collaborate with Product, Marketing, and Customer Success teams to design and launch new service offerings to support new product launches like Experiment and Session Replay. Build strong familiarity with Amplitude s architecture and technical partners like mParticle and Segment. Proactively identify areas for business improvement and either suggest changes or roll up your sleeves and make the changes yourself. Lastly, as part of a growing team, you will be expected to show versatility, become a thought leader in the space, and demonstrate a growth mindset. Y oull be a great addition to the team if you have: At least 5 years of experience in a consulting, customer success, project management, or professional services role. At least 1.5 years of experience working with large enterprise customers. Experience managing multiple business units of the same customer or multiple different customers at the same time. Demonstrated ability to navigate complex enterprises and build new relationships. Demonstrated ability to learn and explain a technical product or concept. Proven experience in successfully coordinating internally across many different teams. Experience with other digital platforms like Adobe, Marketo, SFDC and BI toolsets like Tableau, Qlik, and Informatica is a big plus. An aura of integrity, professionalism, and a willingness to assist. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice . Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article . Please exercise caution and cease communications if something feels suspicious about your interactions.
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2 s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com . As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. About The Role & Team Amplitude s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: Where should we place our digital bets to maximize growth? We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners. Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude s products. Youll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude s growth. As a Senior Technical Trainer on our team, you will: Deliver engaging training sessions: Facilitate training in various formats including live virtual sessions, in-person workshops, and recorded/asynchronous sessions for customers, partners, and internal teams. Tailor learning experiences : Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users. Master Amplitude s products: Develop deep expertise across Amplitude s growing product suite including Analytics, Session Replay, Experimentation, and Guides & Surveys to answer customer questions and guide them effectively. Collaborate globally : Partner with the global Education team to shape training content and share insights from live engagements. Support internal enablement : Provide product training for Amplitude team members as needed. Work cross-functionally : Partner with customer-facing teams and account stakeholders to ensure a seamless training experience. Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching). Youll be a great addition to the team if you have: Have excellent communication and presentation skills with the ability to explain complex concepts clearly. Are dynamic and enthusiastic , building strong interpersonal connections. Have a knack for self-directed learning and thrive in analytical problem-solving. Can prioritize effectively , managing multiple projects and tasks simultaneously. Are organized, methodical, and detail-oriented. Bring 2-3 years of experience delivering training , preferably in a SaaS environment. Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics. Can travel 50-60% within the APJ and EMEA region, with occasional global travel for team offsites or company events.. Additional skills desired: API Configuration SQL Google Analytics Google Tag manager By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice . Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article . Please exercise caution and cease communications if something feels suspicious about your interactions.