You will be leading a team of legal professionals specialized in Alternative Legal Service Provider (ALSP) work at a top global legal firm backed LPO. Your responsibilities will include overseeing various aspects such as e-discovery, document review, cyber incident response, collections, claim evaluation, witness preparation, contract management, DSAR, and compliance reviews to ensure efficient service delivery in a timely and accurate manner. You will need to ensure smooth service delivery by leveraging technology for client deliverables, supporting new client acquisition through client meetings, presentations, and discussions of the company's capabilities, and fostering team growth and collaboration. To qualify for this role, you should have a minimum of 12-15 years of experience in a reputable ALSP, with a proven track record of service delivery and client relationship management. Strong leadership and management skills are essential, along with a proactive attitude. The ideal candidate will have managerial-level experience working with ALSPs, preferably in jurisdictions like the US and UK, demonstrating a history of delivering high-quality services. Proficiency in workflow management systems, automated work allocation, timesheet management, billing processes, and project or delivery management is crucial. Additionally, relevant certifications and accreditations in the ALSP business are required, with a preference for candidates holding certifications such as relativity certification for added advantage.,
As a Practice Head at our top global legal firm backed LPO, your role will be crucial in establishing, leading, and scaling our Contract Lifecycle Management (CLM) Implementation Practice. You will be a senior leader who combines strategic vision, deep domain expertise, client consulting, and operational excellence to build a world-class CLM practice from the ground up in partnership with ContactPod.ai. Your primary focus will be to deliver exceptional value to clients throughout their contract lifecycle transformation journey. **Responsibilities:** - **Practice Strategy & Leadership:** - Develop and execute a comprehensive strategy for the CLM Implementation Practice, including revenue targets, growth roadmap, service offerings, and market positioning. - **Client Consulting & Relationship Management:** - Lead complex, full-scope CLM implementation engagements from discovery through post-implementation support. - **Business Development & Sales Support:** - Provide expert sales support by articulating technical solutions, demonstrating CLM capabilities, and positioning Proxiios value proposition. - Develop sales proposals, statements of work, and pitch strategies aligned with client requirements. - Participate in client meetings, RFP responses, and presentations as a subject matter expert. - **Methodology & Delivery Excellence:** - Develop standardized CLM implementation methodologies, frameworks, and templates. - Establish project governance, quality assurance, and risk management protocols. - Ensure consistent delivery excellence across discovery, design, configuration, testing, training, and support phases. - Drive continuous improvement through lessons learned and client feedback. - **Solution Architecture & Technical Oversight:** - Lead technical design decisions for CLM implementations, including configuration, integration, and data migration. - Validate ContactPod.ai feature fit, customization needs, and recommend optimal approaches. - Oversee integrations with ERP/CRM systems and ensure compliance with security and privacy standards. **Requirements:** - **Education:** - Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration, Law, or related field (required). - MBA or advanced degree in Technology, Business, or Law (preferred). - **Experience:** - 15+ years of professional experience in consulting, technology implementation, or legal operations. - 7-10 years in senior consulting, practice leadership, or program management roles. - Proven experience delivering 3-5 full-scope CLM implementations. - Experience with major CLM platforms (ContactPod.ai, Icertis, Agiloft, Ironclad, DocuSign CLM, etc.). - Background in business process consulting and digital transformation projects (ERP/CRM). - Deep understanding of CLM concepts, architecture, and integration capabilities. - Familiarity with APIs, SaaS models, data migration, and automation. This role requires a unique blend of CLM technology expertise, consulting excellence, business development acumen, and people leadership. If you are ready to take on the challenge of driving practice growth, client satisfaction, and market positioning, we look forward to receiving your application.,