Voice & Non voice process for International Process/Customer Support Associate

Job Description

We are hiring for Technical Customer Service Associate/ Sales Administrator/Invoicing Specialist profile Fresher and experience both can apply. - Night Shifts -5 days working -Ability to resolve the customer queries over Call and Chat. Requirements: - Good English communication skills - Qualification: Graduate (B.Tech, BCA, MCA, MBA, BBA, 3 years diploma) Responsibilities: 1. Handle customer inquiries through channels like chat and calls 2. Provide assistance and support to US team and customers with their queries and concerns. 3. Maintain accurate records of interactions and transactions. 4. Follow company policies and procedures while addressing customer needs. 5. Collaborate with team members to ensure efficient customer service delivery. 6. Adhere to quality standards and KPIs set by the company. 7. Continuously improve product knowledge to better assist customers. Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Required) Work Location: In person