Trainer For BPO International Process

Job Description

Job Title: Trainer for BPO International Process Location: Sector - 98, Noida Shift timings: US (Night shift) Job Summary: We are seeking an experienced Trainer to join our team, responsible for designing and delivering training programs for BPO professionals on international processes and procedures. The successful candidate will have a strong background in BPO operations with excellent communication and interpersonal skills. Key Responsibilities: - Collaborate with clients to ensure training content is accurate and up to date - Conduct needs assessments to identify training gaps and develop targeted training solutions - Develop and maintain training materials, including manuals, guides, and presentations - Deliver training sessions to BPO professionals, either in-person or virtually - Evaluate training effectiveness and make recommendations for improvement - Stay current with industry developments and trends, applying this knowledge to training programs. - To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected benchmark, before they hit the floor. - Ensuring Improvement of Quality Scores of Employees. Requirements: - Bachelors degree in business, or related field - Minimum 2 years of experience in BPO operations and training - Strong knowledge of BPO international processes and procedures - Excellent communication, interpersonal, and presentation skills - Ability to work independently and collaboratively as part of a team