Trainee - Service Excellence

Job Description

Training : Undergo training to understand the company's service standards, culture, and customer service best practices. Customer Interaction : Interact with customers or clients through various channels, such as phone, email, chat, or in person, to address their inquiries, issues, and requests. Problem Resolution : Assist in resolving customer concerns and issues, providing appropriate solutions, and ensuring customer satisfaction. Quality Assurance : Follow established service excellence guidelines to ensure that interactions with customers meet or exceed the company's service standards. Feedback Collection : Gather feedback from customers about their experiences and use this information to identify areas for improvement. Documentation : Maintain accurate records of customer interactions, inquiries, and resolutions for tracking and reporting purposes. Learning and Development : Continuously learn and develop skills in communication, problem-solving, and customer service techniques.