Territory Collections Manager - Bihar

Job Description

Job Description About Groww We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, and every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity, and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat. Our Vision Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values Our culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves. The values that form our foundation are: Radical customer centricity Ownership-driven culture Keeping everything simple Long-term thinking Complete transparency Job Responsibilities: Portfolio Management in a Metro/Non-Metro Market by the Business Plan Execute the region's collection strategy, monitor performance, achieve Collection targets and, control flow, and provide feedback to ZCM daily. Manage settlement loss targets based on the region's operating plan - Perform due diligence on accounts for settlement - Ensure cases are assigned across agencies within given time frames Ensure Adequate feet on Street availability/bucket wise /segment wise/agency wise Fixing productivity parameters for Collection Officers Agencies/In-house team Monitoring performance against set parameters and weekly review with Collection executives Ensuring background checks of all collection agencies hired, Identifying and managing training needs of the Collection Executives/ Evaluation of performance of all Collection executives Support Collection officers in legal /Police issues/Collection Activities Job Requirement Key Requirements: People Management Skills More than 5 years of relevant experience in Collections role Demonstrated Success and achievements Excellent Communication Skills Negotiations skills - strong bias for driving results in a High performance environment Strong Relationship and Leadership skills Working Knowledge of Computers