Job Description Department Operations Reporting to the Associate Project Manager POSITION SUMMARY : The Team Leader will be responsible for overseeing and managing the entire project process, ensuring its successful completion, client satisfaction, and alignment with company financial goals. The role involves leading and supporting the project team, providing direction and guidance to ensure optimal performance and successful outcomes. This includes coordinating local and remote teams, managing subcontractors, maintaining client communication, and overseeing overall project planning. Depending on the project’s needs, the Team Leader may also take on key project coordination responsibilities to ensure smooth operations and delivery. Responsibilities: 1. Lead and coordinate small to medium-sized projects, ensuring goals, timelines, and client requirements are met. 2. Manage and oversee a team of 8-10 Project Coordinators, providing guidance, support, and training to ensure smooth project execution. 3. Manage vendor relationships, ensuring timely delivery, quality, and resolution of issues. 4. Provide ongoing support to the project team, addressing challenges, providing feedback, and fostering collaboration. 5. Handle project administration, including timesheet management, system updates, and resource tracking. 6. Generate project status reports, metrics, and financial forecasts. 7. Oversee project processes to ensure efficient execution, address inefficiencies, and maintain resources. 8. Contribute to process improvements and documentation creation to ensure consistency. 9. Perform additional tasks as needed, ensuring alignment with company policies and objectives. 10. This position is work from the office. This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. 11.It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. 12.It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor the required qualifications be guaranteed to match those of any given incumbent. Eligibility Criteria: Bachelor’s Degree OR equivalent. Knowledge in data management/project management. Knowledge in troubleshooting technical issues or process bottlenecks in an operational environment. Strong analysis, problem-solving, and organisational skills. Proficient in G Suite, Google Sheets, Excel (including the online version) and advanced data analysis and reporting using queries and formulas. Proven leadership, communication, and people management skills. Strong stakeholder management, adaptability, and conflict resolution skills to navigate and address challenges effectively Excellent Communication Skills in English (Written, Verbal). Minimum of Two years of supervisory or managerial experience overseeing a team. Experience in managing transcription-based projects (e.g., legal, medical, or general transcription) would be an advantage. Show more Show less
