Manager of Application Delivery and Support Job Description We are looking for a Technical Manager to join our Engineering team to manage the delivery and L3 support of a set of highly distributed microservices our customers rely upon that drives our “Network as a Service” platform. This is a unique opportunity that will give the selected candidate(s) the ability to learn about the operation of a mobile network and hands-on experience developing software systems that form the backbone of our services. About Telna Telna provides Mobile Networks, CSPs and OEMs with a managed global network infrastructure for cellular connectivity. Telna has the largest LTE and LTE-M footprint in the world. Its multi-network platform enables simplified billing and localization, utilizing 6+ telco pops globally. Telna’s Cronus connectivity platform allows instant access to its virtualized cellular infrastructure via API or front-end portal. About You The successful candidate will be working with our development, customer support , network and server infrastructure teams supporting APIs, sub systems and core infrastructure software that is used by our SIM, Router, global mobile connectivity and IOT connect. The ideal candidate is a technical leader with a breadth of expertise including incident management, DevOps, QA, and automation. You are someone who is keen to be part of an innovative, dynamic and rapidly growing company to apply for the job. Experience/Skills Required: Proven experience leading and mentoring some combination of DevOps, QA, Support, and Development teams. 5+ years of practical hands-on technical experience combined with strong management skills. Strong knowledge of containerization and orchestration tools, especially Kubernetes and Docker. Solid understanding of software development, networking concepts and cloud environments. Excellent communication skills to collaborate across technical and non-technical teams. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment. Experience participating in and/or managing an on-call rotation, including incident response methodologies. Responsible for managing a team of engineers and accountable for the following: Support Escalation (L3): Provide application technical support for customer service teams, for issues that require deep technical knowledge or access to the development environment. Pre-Release Integration Testing: Conduct thorough testing of software before release, including automated and manual testing. Performance and Load Testing. Release Management: Plan and execute application releases, ensuring minimal disruption to users and smooth roll-outs of new features. CI/CD Pipelines and Automation: development and execution of automated test suites to ensure the system meets SLA requirements under load. Custom tools development: Develop custom internal solutions or integration, to automate operational tasks throughout the organization. Show more Show less

Job Title: Team Lead / Tech Lead – Java, QA & L3 Production Support Location: Remote Job Type: Full-Time Experience Level: 7–10 years Job Summary: We are seeking a highly motivated and experienced Team Lead / Tech Lead who will play a dual role of hands-on technical contributor and team leader. This individual must have strong experience in Java development , Quality Assurance engineering , and L3 production support . The ideal candidate will take ownership of production maintenance , incident response , root cause analysis , and continuous improvement while also mentoring a small team and collaborating with cross-functional stakeholders. Key Responsibilities: Hands-On Java Development: Develop and maintain backend services and components using Java. Debug and enhance existing codebase to improve system performance and reliability. Quality Assurance (QA) Engineering: Design and implement automated test cases (API, functional, regression). Perform manual testing for critical components when needed. Integrate testing practices into CI/CD pipelines. L3 Production Support: Serve as the primary point of contact for escalated production issues (L3 support). Conduct root cause analysis and provide permanent resolutions for incidents. Monitor system logs, health checks, and application performance. Team Leadership: Lead a small cross-functional team of developers and QA engineers. Assign tasks, conduct code reviews, and ensure adherence to development standards. Guide team members in troubleshooting, testing, and improving code quality. Stakeholder Communication: Collaborate with product owners, DevOps, and support teams to ensure timely issue resolution. Provide regular updates on production health and incident trends. Qualifications: Bachelor's degree in Computer Science, Engineering, or related field. 7+ years of overall experience in software development, QA, and production support. Proven experience with: Java (Spring Boot, REST APIs) Automated testing frameworks (JUnit, TestNG, Selenium, etc.) Monitoring and log tools (Splunk, ELK, Prometheus, Grafana) CI/CD tools (Jenkins, GitLab CI, etc.) Strong understanding of Agile methodologies and DevOps practices . Excellent debugging, troubleshooting, and analytical skills. Effective verbal and written communication skills. Show more Show less

Key Responsibilities: Lead and mentor a team of QA engineers, fostering a culture of quality, ownership, and continuous improvement. Design, develop, and maintain automated test suites for UI and API layers. Collaborate closely with developers, product managers, and DevOps to define and implement test strategies throughout the SDLC. Perform exploratory, manual, and regression testing as needed. Own the quality gates for product releases and provide sign-off. Analyze test results, debug issues, and track defects to resolution. Ensure test coverage for both functional and non-functional requirements, including performance and scalability. Required Skills & Experience: 6–10 years of experience in Software QA with a balance of manual and automation testing. Hands-on experience with API Testing using: Karate Framework Postman & Newman CLI Proficiency in UI Automation Testing using Playwright. Experience working in Agile/Scrum environments and using CI/CD pipelines. Solid understanding of software testing principles, design patterns, and testing methodologies. Strong analytical and troubleshooting skills, with attention to detail. Excellent communication and leadership abilities. Nice to Have: Experience in performance testing and monitoring tools. Proven domain expertise in Telecommunications – knowledge of cellular connectivity, roaming, or related infrastructure is a must. Familiarity with containerised environments (Docker, Kubernetes). Exposure to cloud platforms such as AWS, GCP, or Azure. Prior experience leading a QA team in a fast-paced, high-growth startup environment. Show more Show less