Job
Description
Job ID: 17886 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 5 Mar 2025 Job Summary Possesses interpretive knowledge on the domain and works from the operations and technology perspective. Should be able to understand existing - Core System, Sub systems & Franchise System. Should be able to assess the duplicate work arounds. And layers of checking involved and work towards minimisation of these layers. Complete understanding of risk points in the product Knowledge of Credit & Debit Card Chargeback Process and their workflow is must for them to identify the risk involved in the Products The risk of not reporting SAFE & ATM reversal, Temporary Credit Reversal etc on time is to be understood and cascaded to the team and have control of monitoring them. Having track of chargeback files that involves various cycles and ensure that cases are actioned on time so that we do not exposure to Risk. Provides guidance and clarification to others on principles & products When there is a change in process advised by Country due to change in Bank policy, Country policy & Franchise Rules and Regulations etc., this is to be socialised with the entire team to ensure adherence. Explains how principles apply to work activity Should be able to interpret the Franchise guidelines, local guidelines and policies and apply to the current process, ensure that its implemented in processing as well. Obtains feedback, develops or recommends changes to policies and procedures Is constantly engaged with Country / Technology / various customer touchpoints and recommends changes to processes so that they could be made simple. Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions. Should be able to take decisions such that there is a win win situation even in complex situations. An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources. Able to relate how each one of it impacts and correlate to each other. Should be able to look at the bigger picture where a complete understanding of the linkage to processes to various products cutting across systems / sub systems is identified to optimise the utilisation of resources. Strategy: Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role. Business: Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes: Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent: Reference all responsibilities related to people and talent matters, for example: Key Responsibilities Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management: Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures. All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. Governance: Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Skills and Experience Compliance Policies and Standards Compliance Advisory Investigations Compliance Risk Assessment Regulatory Liaison Manage Change Qualifications Experience > 5 Years and having the following skills Account ing Knowledge Operational Risk Regulatory Reporting RBI knowledge Taxation Clearing Money Exchanges Multicurrency Collections About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
