Team Leader in Bpo voice banking salary upto 8lks location Mysore

Job Description

Greetings from IGNITES Human Capital Services" Role: Team Leader DESIGNATION: Team Leader Operations LOCATION: Mysore YEARS OF EXPERIENCE: 4+years Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective actions. Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations. Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalated customer calls as needed. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. Stay current on internal work processes, policies and procedures. Attend required manager development training. Promote CNX values- walk the talk and lead by example. Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Ensure that the operations is in compliance with active contracts Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Key skills & knowledge: Associate degree in related field with two to four years of relevant experience preferred. Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Work well under pressure and follow through on items to completion. Excellent oral and written communication skills Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables. Ability to mentor, coach and provide direction to team members. Willingness to work in a flexible schedule. 2+ years experience in the Travel / Aviation field - preferred Educational Qualification : Graduation Graduate Experinced with 1year of experience as a Team leader, Then here's an Chance to All you Guys ! hr aditi@7795311459 hr Kavya@7849020010 Apoorva 9986600010 Interview Rounds:- HR Operations Note:- All these rounds are virtual NOTE:- PLEASE schedule your interviews with the HR's