Role & responsibilities To deal with client queries in relation to invoicing and credit control efficiently, delivering excellent customer service, ensuring that requirements are met and SLAs achieved. Create and maintain accurate and up-to-date credit control reports. Respond to customer queries via email, providing prompt and professional resolution. Allocate incoming payments from B2B customers accurately against outstanding invoices. Carry out batch invoicing, ensuring accuracy and timeliness. Adhere to internal processes and systems to ensure effective debt recovery and minimize overdue accounts. Handle client queries related to invoicing and credit control, maintaining high standards of customer service and meeting agreed service levels. Liaise with Business Development Managers and other internal departments as needed to resolve account issues. Perform BSP (Billing and Settlement Plan) reconciliation. Proactively chase overdue and over limit accounts to ensure timely payments. Adhere to processes and systems which lead to the efficient recovery of debt, minimizing debtor days/overdue debt. To assist the offshore team with collections and client queries as required. To ensure that audit requirements are met. Other ad hoc duties as required. Preferred candidate profile Credit control experience. Good excel skills and knowledge of other Microsoft Applications Good analytical skills Strong communication skills able to work with both external and internal customers. Problem solving skills Background in Travel industry would be an advantage. Role: Finance & Accounting - Other Industry Type: Travel & Tourism Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance & Accounting - Other Education UG : Any Graduate About Company Statesman Travel Services Private Limited is a part of Corporate Travel Management (CTM), a global provider of innovative and cost-effective travel solutions to the corporate market. CTM offers various services including corporate, events, leisure, loyalty, and wholesale travel. CTM combines personalized service excellence with market-leading technology to deliver a return on investment to its clients. Established in 1994, CTM has grown into one of the world's most successful travel management companies. The headquarters are in Australia. www.travelctm.co.uk About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk Company Info Address: Floor No.: First Floor, Building No.: B-1 50, Noida Sector- 6 Show more Show less