As a member of the HRDX Service Management team, participate and define strategy and objectives for the organisation. Contribute to idea development and collaboration creating the organisational roadmaps and plans. Share accountability for the overall success of HRDX Service Planning organization. Service Management Support Service Partner on their Service management activities when required. Responsible for reviewing and agreeing all HRIS changes and change requests, as part of this process, conduct an impact assessment, highlight, and gain agreement of any requirements. Process Management Analyzing existing business processes to identify inefficiencies and areas for improvement. This often involves mapping out processes and evaluating their effectiveness. Collecting and analyzing data related to processes to support decision-making and identify trends or issues. Creating detailed documentation of processes, including workflows, procedures, and guidelines to ensure clarity and consistency. Working with various stakeholders, including Service Partners, Tower leads, Project Managers and team members, to gather insights and ensure that process changes align with process goals. Assisting in the implementation of new processes or improvements, including training staff and monitoring the effectiveness of changes. Define key performance indicators (KPIs) to measure process effectiveness and efficiency. Establish benchmarks for comparison and continuous monitoring. Develop comprehensive documentation for processes, including standard operating procedures (SOPs) and guidelines. Ensure documentation is clear, accessible, and regularly updated. Assist Service Partner and Project Managers in the change management process by preparing communication materials and training resources. Facilitate workshops to educate staff on new processes. Assess technology solutions that can enhance process efficiency, such as automation tools or software applications. Organize training sessions or workshops on process improvement methodologies. You will bring: Passion for business and how processes can support the business in an optimal way. Solid experience in participation in process improvement projects, change management initiatives, or cross-functional teams is valuable. - Experience leading or contributing to successful process optimization efforts Strong ability to analyse data and processes to identify trends and make informed recommendations. Project management and/or change management skills. Experience or exposure to global employee or HR data. Strong interpersonal skills with the ability to effectively navigate and foster collaboration among diverse teams in a complex, multicultural organization, ensuring open communication and mutual respect to achieve common goals. Attention to detail and high degree of accuracy required. Reliability and ability to maintain confidentially are required. The ability to self-direct work, manage multiple deliverables with varying deadlines