Job
Description
HELLO ALL, RECOUP INFO IS NOW HIRING FOR A BIG GAINT FOR SOFT SKILLS TRAINER & ASSISTANT MANAGER TRAINING PROFILE. We are seeking a dynamic, results-driven BPO Soft Skills Trainer & Assistant Manager - Training to join our Training and Development team. This role involves developing, conducting, and leading soft skills training sessions for BPO agents while also assisting the Training Manager in day-to-day operations. The ideal candidate will have a passion for coaching, mentoring, and improving the overall performance of team members, with a focus on customer service, communication, and professional development. Key Responsibilities: 1. Soft Skills Training: Design, develop, and deliver engaging training programs focusing on soft skills such as communication, customer service, problem-solving, emotional intelligence, and conflict resolution. Customize training modules based on client-specific requirements and organizational objectives. Conduct interactive workshops, role-playing exercises, and team-building activities to enhance team collaboration and productivity. Assess the training needs of new hires and existing employees through performance evaluations, surveys, and feedback from managers. 2. Performance Monitoring and Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Continuously monitor trainees progress and provide personalized coaching to ensure they meet desired skill levels. Assist in preparing reports on training outcomes and make recommendations for improvement. 3. Assistant Manager Responsibilities: Support the Training Manager in the daily operations of the training department. Help coordinate and manage training schedules and logistics. Assist in maintaining training materials and documentation for all ongoing programs. Monitor the performance of trainers, ensuring that training sessions are delivered according to company standards and within timelines. Serve as a liaison between trainees and management, ensuring smooth communication and effective resolution of any issues. 4. Team Leadership & Coaching: Provide ongoing mentoring and coaching to junior trainers, helping them enhance their training skills and improve their delivery. Motivate and guide trainees to achieve continuous improvement in both individual and team performance. 5. Process Improvement & Feedback: Identify areas for improvement in training materials, processes, and methodologies to enhance effectiveness. Collaborate with other departments (HR, Operations) to align training initiatives with organizational goals. Gather feedback from employees and management to continuously improve training content and methods. Required Skills and Qualifications: Bachelor’s degree in related field (or equivalent experience). Minimum of 3-5 years of experience in BPO or customer service training, with at least 2 years in a leadership role. Strong understanding of BPO processes and customer service best practices. Excellent communication skills (written and verbal). Proficient in designing training materials (PowerPoint, Word, Excel, etc.). Experience in performance evaluation and feedback. Strong coaching, mentoring, and leadership abilities. Ability to multitask, prioritize, and work independently. Experience with various training methodologies (e.g., blended learning, e-learning, classroom training). Desirable Skills: Certification in Training or Soft Skills development (e.g., TTT, NLP). Experience in managing or assisting in managing a team. Knowledge of call center operations and performance metrics. Ability to adapt training techniques for diverse audiences and skill levels. Why Join Us? Opportunity to develop and enhance your training and leadership skills. Work in a dynamic and growing organization with opportunities for career advancement. Competitive salary and benefits package. Collaborative work environment with a focus on personal and professional growth. If you are passionate about training, mentoring, and making a tangible impact on team performance, we would love to hear from you! Apply today to join our team as a BPO Soft Skills Trainer & Assistant Manager - Training . FOR MORE INFO AND ALIGNING THE INTERVIEW CALL OUR HR @7999307698 (ALINA)
