Senior Relationship Manager

Job Description

Role Overview: The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners Key Responsibilities: Welcoming the customer on-board and create a Member Profile Understanding the member choice, expectations and identifying the uniqueness of the Member Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories Maintaining good rapport with the member; providing the right Elite experience and delivering quality service Managing a set customer portfolio with robust follow up Skill and Competencies required: Excellent command over English language, fluency in the regional language (Malayalam) proactive ness, listening skills, service orientation Ability to read/interact to understand the customer requirements High Emotional quotient, Persuasion Skills Punctuality & Presentation skills Behavioral Values Integrity / Honesty / Respect Communication Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress Willingness to lear Qualification - Any Degree Experience - 1 to 4 Years Permanent On Role Job Internal Job Promotions Fixed Salary + Huge Incentives+ Fixed increments PF + ESI + Gratuity + Health Insurance General Shift Candidate with regional languages(Malayalam) would be added advantage with bonus. Fixed Week Off