Job Description

Benefits Statutory Benefits viz. PF, ESI or Medical Insurance,Incentives, Gratuity, and Leaves Opportunities to learn and grow with the Company Shifts: General Shifts (9:30AM to 6:30PM); 6 day work week with 1 floating week off Role Overview: The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners Key Responsibilities: Welcoming the customer on-board and create a Member Profile Understanding the member choice, expectations and identifying the uniqueness of the Member Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories Maintaining good rapport with the member; providing the right Elite experience and delivering quality service Managing a set customer portfolio with robust follow up Skill and Competencies required: Excellent command over English language, fluency in the regional language (Tamil) proactive ness, listening skills, service orientation Ability to read/interact to understand the customer requiremen t s High Emotional quotient, Persuasion Skills Punctuality & Presentation skills Behavioral Values – Integrity / Honesty / Respect Communication – Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress Willingness to learn