Reservations Executive

Job Description

Job Description KEY OPERATIONAL RESPONSIBILITIES Financial Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events. Operational Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking. Team Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. General Duty Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness Ability to accept responsibility Self-confidence, motivation, drive and tenacity Qualifications Minimum 2 years of experience in same position Guest focused personality is essential Prior experience working with Opera or a related system experience is an asset Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Point.