Reservation Associate

Job Description

Roles and Responsibilities Ensure that reservations are dealt with effectively, while maximizing revenue. Maximize room bookings by delivering a pleasant and efficient reservations service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure. Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates. Responsible for ensuring that all reservation filing and correspondence is carried out daily.