Relationship Manager

Job Description

RM/SALES CONSULTANT/RDSE, SALES KRA • Act as a single point of contact for customers and provide a delightful experience to them throughout their purchase journey. • Adhere to SOS guidelines at all times. • Assess and understand customer needs, facilitate the decision-making process on the model being considered, guide on finance options available and explain value-added services and their benefits. • Focus continuously on lead generation, efficient event planning by maximizing territory coverage and managing referrals. • Value and respect the customer’s time and treat customer’s data with utmost confidentiality. • Capture complete, accurate customer details on SalezTrac APP with the next follow-up appointment mentioned. • Ensure all customer queries are answered in detail, accurately & patiently and ensure customers understand processes being followed completely. • Ensure demonstration and test drive for all enquiries and home visits where required. • Ensure customer docket is filled completely, while clearly mentioning tentative date for delivery and other commitments as per the customer requisites (as per MSIL guidelines). • Be well-groomed at all times and ensure that the customer is greeted cheerfully and politely. • Strive to achieve sales and value-added services target as assigned by Senior Relationship Manager. • Diligently complete paperwork associated with all customer interactions. Ensure transparent communication of deal and document-related details. • Personally ensure delightful and timely delivery as per the commitment made to the customer. • Achieve enquiry, test drive, booking and retail targets • Pre Sales : Lead generation / Referrals/ Offering Test Drives to customers • Sales : Cars/ Accessories/ Exchange/ Finance/ Insurance/ Maruti Suzuki Rewards • Post Sales : Delivery / Post Sales follow-up • Understands customer's requirement for finance & guides customer on options/ documentation basis his profile. • Keeping track of customer's car related requirements & keeping him posted with regular updates • Responsible for customer satisfaction & long term relationship building • Ensuring Arena experience and zero customer complaints