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Ruralshores logo

Quality Analyst

2 - 5 years

1 - 3 Lacs

Guwahati

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Quality Assurance Root Cause Analysis Quality Audit QC Tools 7Qc Call Monitoring RCA Call Quality Quality Monitoring Call Audit Feedback Call Calibration Quality Tools CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

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Ruralshores
Ruralshores
www.ruralshores.com

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