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Description
About NxtWave NxtWave is one of India’s fastest-growing ed-tech startups , revolutionizing the 21st-century job market. NxtWave is transforming youth into highly skilled tech professionals through its CCBP 4.0 programs, regardless of their educational background. NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). Supported by Orios Ventures, Better Capital, and Marquee Angels, NxtWave raised $33 million in 2023 from Greater Pacific Capital. As an official partner for NSDC (under the Ministry of Skill Development & Entrepreneurship, Govt. of India) and recognized by NASSCOM, NxtWave has earned a reputation for excellence. Some of its prestigious recognitions include: Technology Pioneer 2024 by the World Economic Forum, one of only 100 startups chosen globally ‘Startup Spotlight Award of the Year’ by T-Hub in 2023 ‘Best Tech Skilling EdTech Startup of the Year 2022’ by Times Business Awards ‘The Greatest Brand in Education’ in a research-based listing by URS Media NxtWave Founders Anupam Pedarla and Sashank Gujjula were honoured in the 2 024 Forbes India 30 Under 30 for their contributions to tech education. NxtWave breaks learning barriers by offering vernacular content for better comprehension and retention. NxtWave now has paid subscribers from 650+ districts across India. Its learners are hired by over 2000+ companies including Amazon, Accenture, IBM, Bank of America, TCS, Deloitte and more. Know more about NxtWave: https://www.ccbp.in Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle Job Description We are looking for a professional, well-spoken, and sensible Intern to manage vendor communication and feedback collection. The intern will be responsible for reaching out to service vendors associated with our company, conducting structured surveys, collecting feedback regarding their service experience and payment process, and documenting this information accurately. In addition to vendor-related responsibilities, the intern may also support internal operational audits or quality checks as required by the business. Key Responsibilities Initiate and manage phone conversations with vendors and stakeholders to gather detailed feedback on services rendered and payment experience. Conduct structured surveys with professionalism and courtesy. Record feedback accurately in survey forms or digital tools provided. Escalate concerns or unresolved issues to the management. Maintain daily logs of interactions and ensure timely completion of calls. Support analysis of recurring issues or patterns in feedback. Support internal audits and process quality checks. Requirements Excellent verbal communication skills in English and Hindi. Fluency in at least one or more additional Indian regional language (e.g., Telugu, Tamil, Kannada, Marathi, Bengali, etc.) is highly preferred. Strong listening skills and professionalism are required while interacting with external vendors or stakeholders. Ability to stay calm, polite, and objective during feedback conversations. Should be organized, responsible, and able to work independently with minimal supervision. Comfortable with making multiple outbound calls daily in a professional and courteous tone. Strong attention to detail, analytical thinking, and the ability to follow structured processes. Proactive attitude with a willingness to learn and support cross-functional operational needs Skills Must-Have: Excellent verbal communication in English and Hindi Fluency in at least one Indian regional language Strong active listening skills Organized and detail-oriented Basic analytical thinking Adaptability & Willingness to Learn Good to Have: Professional and courteous phone etiquette Accurate data entry and documentation time Judgement to escalate issues Quality Check & Control Process Auditing Job Overview Education Criteria: Graduate or Non-Graduate Work Location: On-site (Hyderabad) Work Timings: 10 AM to 7 PM Working Days: Monday to Saturday (6 days a week) Show more Show less
