Product Specialist

Job Description

Gain and maintain deep technical understanding of the FlexPLM application as well as various aspects of its Cloud Deployment Troubleshoot/Investigate various aspects of the application stack (UI / Application / DB / Infra / Network) individually or as part of team to identify root cause and ensure resolution. Develop technical best practices for issues Join calls with other team members and customers to troubleshoot issues, when required. Best practices in knowledge management Work with integrity, independence and diligence to ensure timely resolution. Expertise and Knowledge: Technical Proficiency : OS : Must be Linux aware (Proficiency preferred). Shell script capable. Cloud Computing : Some awareness of cloud computing (AWS / Azure), Languages : Proficient in Java, HTML and Javascript. Good knowledge of SQL Basic understanding of Shell Script . Database : Awareness of Oracle / Postgres / MS SQLServer FlexPLM or Windchill : Prior experience or knowledge of FlexPLM or Windchill would be preferred. Problem-Solving : Ability to diagnose issues using logs, monitoring tools, and basic coding/scripting. Communication : Excellent written and verbal communication skills, with the ability to explain technical issues clearly and concisely. Learning Mindset : Demonstrated motivation to learn new technologies and stay updated with trends in cloud computing, databases, and systems architecture. Preferred Qualifications: Exposure to DevOps/SRE concepts like CI/CD, automation, containerization (Docker), and orchestration (Kubernetes) is a plus. Experience in developing or maintaining multi-tier applications Experience with IT system administration or technical support roles, especially in cloud environments, is a plus. Knowledge of IT networking fundamentals and security principles is a plus. Basic Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.