Manager Front Desk

Job Description

Job Title: Manager Front Desk Location: AnnaNagar Branch -Chennai About Us: At Virtue Salon, we’re expanding our excellence in beauty and personal care into the field of advanced skin and hair and Aesthetics service. Roles & Responsibilities: Customer Service Excellence Greet and welcome clients professionally, ensuring a premium customer experience from entry to exit. Front Desk Operations Manage daily front desk activities including appointment scheduling, walk-ins, follow-ups, and handling customer queries.Coordinate with therapists, stylists, and management to ensure smooth service flow and minimize client wait times.Handle billing processes, POS systems, and ensure accurate invoicing and timely payment collection.Use salon management software to maintain client records, booking history, and service preferences.Promote ongoing offers, packages, and memberships to walk-in clients. Upsell services where appropriate.Address and resolve customer complaints or concerns in a professional and timely manner.Assist in tracking retail product sales and coordinating with the inventory team for front-desk display items.Maintain daily sales, appointment, and attendance reports and share with the management team.Ensure high grooming standards for self and front-desk team, maintaining the salon’s brand image. Team Coordination Billing & Payments CRM & Software Handling Sales & Promotions Complaint Handling Inventory Coordination Daily Reporting Professional Appearance & Conduct Job Types: Full-time, Part-time Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Experience: 3 to 5Years: 3 years (Required) Location: Anna Nagar, Chennai, Tamil Nadu (Required) Work Location: In person