Job Title: Franchise Support & Audit Manager Position Type: Full-Time Salary: ₹1,00,000/- per month Company: Lovely Sweets & Lovely Bake Studio About Us: Lovely Sweets & Lovely Bake Studio is one of North India’s fastest-growing retail brands, renowned for crafting fresh, eggless sweets, bakery products, and innovative gifting solutions. With 15 state-of-the-art showrooms—9 company-owned and 6 franchise-operated—we are on a mission to redefine the retail food experience. As we continue to grow, we are looking for a dynamic and experienced Franchise Support & Audit Manager to oversee franchise compliance, enhance operational performance, and drive consistent sales growth. Job Summary: This role is pivotal to ensuring the success of our franchise network. The ideal candidate will be responsible for auditing franchise operations, ensuring adherence to brand standards, supporting franchisees through training and development, and driving sales performance. You will serve as a key liaison between the company and franchise partners to maintain operational excellence and brand consistency. Key Responsibilities: Franchise Compliance Monitoring: Ensure all franchisees strictly follow company policies, procedures, and brand standards including product quality, customer service, merchandising, and marketing initiatives. Operational Audits: Conduct regular audits of franchise outlets to assess operational efficiency, hygiene, staff performance, inventory handling, and compliance with SOPs. Training and Development: Provide hands-on training, mentorship, and continuous support to franchise teams to help them meet and exceed performance expectations. Performance Analysis: Monitor sales, cost structures, and other KPIs to evaluate individual franchise performance and recommend targeted improvement strategies. Feedback and Relationship Management: Offer constructive feedback to franchisees, fostering a culture of collaboration and continuous improvement. Issue Resolution: Serve as the first point of contact for franchise-related concerns, resolving conflicts and challenges promptly and professionally. Market Insights: Stay updated on industry trends, competitor activities, and customer behavior to provide valuable business insights to franchisees and the corporate team. Franchise Expansion Support: Collaborate with the franchise development team in evaluating new location opportunities and supporting the onboarding of new franchise partners. Documentation and Reporting: Maintain detailed and accurate records of audits, compliance reports, visit summaries, and follow-up actions. Sales Goal Tracking: Drive franchise sales by implementing structured follow-ups, performance reviews, and goal-setting initiatives. Qualifications: Bachelor’s degree in Business Management, Marketing, or a related field (MBA preferred). Minimum of 10 years of experience in franchise management, retail sales, or similar roles. Prior work experience in companies like Haldiram, Bikanervala, Dominos, KFC, Subway, Pizza Hut, or other F&B brands strongly preferred. Strong understanding of franchise systems, operations, SOPs, and compliance structures. Excellent communication, leadership, and relationship-building skills. Analytical mindset with the ability to derive insights from operational and financial data. Problem-solving and conflict resolution skills with a proactive approach. Willingness to travel extensively across franchise locations. Highly organized, self-driven, and results-oriented. Benefits: Competitive salary with performance-based incentives. Professional development and training opportunities. Opportunity to be part of a rapidly expanding and innovative company in the retail F&B space. How to Apply: If you're a driven, experienced professional with a passion for operational excellence and franchise success, we'd love to hear from you. Send your resume and cover letter to: 📧 ceo@lovelybakestudio.com 📞 +91 99157 27744 | +91 99150 06757 Show more Show less