Job
Description
Job Title: Key Accounts Manager: Retention (Employee Benefits) Education: Graduate Experience: 1 - 8 years Location: Bangalore, Gurgaon Role type: Individual Contributor About the Role: We're looking for a skilled Key Account Manager who will be responsible for managing the key accounts of the company and maximizing sales opportunities within them. You will be accountable for ensuring that the targeted retention and revenue metrics are achieved. Job Responsibilities: You will be responsible for managing and retaining the company's existing customers You will help in creating value for the client by setting priorities, aligning with all stakeholders, driving engagement, and conducting business reviews on decided timelines You will author, manage, and deliver executive-level reporting, including weekly, monthly, and quarterly status reports to manage risks and issues in accounts You will identify and implement new initiatives with key stakeholders to develop, champion, and launch new initiatives for growing revenue through cross-selling and up-selling You will be engaging the team by providing meaningful feedback, training, and growth opportunities. Job Requirement: 4 to 8 years of experience in the insurance sector (TPA/Broking/Insurance Company), preferably in the H&B space Proven record in managing a portfolio of key clients and creating value for the clients Experience having sold to CHROs & HR team or CFOs/Finance team is a plus We’re looking for someone who excels in the following areas: User-Centric Thinking: Demonstrates a strong user voice in decision-making, balancing customer empathy with business goals and stakeholder expectations. Bias for Action: Proactive and execution-driven—prefers doing today over tomorrow. Capable of setting clear goals, taking initiative, and tracking progress with operational rigor. Emotional Intelligence: Empathetic and self-aware, with the ability to understand, connect, and collaborate effectively with teams, clients, and cross-functional stakeholders. Personal Motivation & Resilience: Passionate about creating outstanding employee experiences, with a deep interest in employee benefits, wellness, and engagement. Thrives under pressure and bounces back from challenges with energy. Stakeholder Management: Skilled at aligning diverse stakeholders and navigating differing viewpoints with diplomacy and clarity—driving consensus and forward motion even in complex environments. Show more Show less
