Key Account Manager

Job Description

About Airstartup Airstartup is a Business-as-a-Service (BaaS) platform helping working professionals launch and grow their online business ideas without leaving their jobs. We handle everything from idea validation to tech, GTM, support, and post-sales, allowing customers to focus on their vision while we execute it end-to-end. Role Summary We’re looking for a proactive and relationship-driven Key Account Manager to own and grow our most important client relationships. You will serve as the primary point of contact for high-value accounts, ensuring ongoing success, satisfaction, and retention while identifying new growth opportunities within each account. Responsibilities • Act as the strategic partner for key clients, understanding their goals, needs, and how Airstartup.ai can continuously support their success. • Maintain strong, long-term relationships and act as the primary liaison between clients and internal teams. • Monitor account performance, usage, and health metrics; proactively address issues or expansion opportunities. • Collaborate with delivery, marketing, and product teams to ensure timely execution of client requirements. • Identify upsell, cross-sell, and renewal opportunities and drive account growth through value-added service recommendations. • Conduct regular business reviews with key stakeholders to showcase impact and realign goals. Requirements • 3–6 years of experience in account management, client success, or enterprise relationship roles (preferably in SaaS or service businesses). • Exceptional communication and relationship-building skills. • Strong commercial acumen with a focus on retention and revenue growth. • Experience working cross-functionally with product, operations, and marketing teams. • Proactive, organized, and able to manage multiple accounts with high attention to detail. Nice to Have • Experience in startup or SaaS environments. • Exposure to tech-enabled business building or online service delivery models. Why Join Us? • Be part of a fast-growing startup redefining how businesses are built. • Work with purpose-driven clients and help them transform their ideas into successful ventures. Apply now and help shape the future of entrepreneurship. Show more Show less