International Voice Process - Inbound Calls

Job Description

Role & responsibilities Taking US patient inbound calls. Scheduling/rescheduling patient appointment. Helping patients with requested information. Utilizing the correct Practice & protocol document. Dealing with empathy and maintaining a positive demeanor while on call with patient. Escalating case to concern person if required. Preferred candidate profile Should be flexible working for US shifts. Should have good typing skills (30-35 wpm). Should have good English communication skills (both oral and written). Knowledge of US Healthcare would be an added advantage. Should be open & flexible to align with business requirements as needed. Perks and benefits Accident Coverage Policy. Group Medical insurance policy. Quarterly Incentives. Quarterly R&R with cash rewards. Annual Bonus. Candidate Should able to work on the below work Locaion : Chennai Work Location : First Floor Suit-201, 27/a-40, Sipcot IT Park,, First Cross Road, Siruseri, Tamil Nadu - 603103, Chennai. Please share the CV to email Id: hr@oncospark.com. Contact: 7824834817 Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Monday to Friday Night shift Supplemental Pay: Quarterly bonus Yearly bonus Ability to commute/relocate: Siruseri, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: International voice process: 1 year (Required) Work Location: In person