Financial Counsllor Cum Center Manager ( Females)

Job Description

Who We Are At Progenesis, we are a dedicated team of experts committed to helping couples overcome infertility challenges, ensuring a seamless and supportive journey to parenthood. Since our inception in 2014, we’ve stood by our patients in their highs and lows, delivering expert care and personalized fertility solutions. What You Will Do | Key Responsibilities1. Patient Care & Counselling Provide end-to-end counselling to patients and their families regarding IVF procedures and treatment options. Explain medical consents and ensure patient understanding and compliance. Offer detailed financial counselling for all IVF packages and treatments. Drive patient conversions for IVF and allied fertility services. 2. Financial Operations Oversee and manage the financial counselling wing. Maintain records of all financial discussions, patient treatments, and suggested procedures (IUI, ICSI, OD/ED, etc.). Supervise tele-sales and counsellors under the financial wing. 3. Center Operations & Administration Manage the day-to-day operations of the fertility center, ensuring smooth and efficient functioning. Monitor floor operations, patient flow, and service delivery to ensure excellent patient experience. Implement and adhere to SOPs, clinic protocols, and compliance standards. 4. Team & Staff Management Prepare and manage duty rosters for department staff. Oversee performance, efficiency, and discipline of all center employees. Facilitate regular team meetings and coordinate with HR on staffing and training needs. 5. Data & Documentation Maintain hospital records and IVF patient data. Ensure accurate documentation and compliance for audits and internal assessments. Track overall performance metrics and share periodic reports with senior management. 6. Interdepartmental Coordination Liaise with accounts, pharmacy, marketing, and branding teams. Coordinate with AMC service providers for machine maintenance. Manage vendor relationships and ensure timely procurement and payments. What We Expect From You Strong background in patient counselling and financial discussions, preferably in IVF or healthcare. Proven experience in operations or center management in a hospital or clinic setting. Excellent communication and leadership skills. Ability to manage multiple functions and lead cross-functional teams. Detail-oriented with strong documentation and compliance understanding. Job Type: Full-time Benefits: Health insurance Provident Fund Application Question(s): What is your Current CTC? What is your Expected CTC? Experience: Work: 5 years (Required) Language: Marathi (Required) Location: Ratnagiri, Maharashtra (Required) Work Location: In person