Job
Description
ob Title: Voice & Chat Support Executive Company: Derma Magnetica Skin, Laser and Hair Transplant Clinic Location: Jaipur, Rajasthan About Derma Magnetica: Derma Magnetica is a leading skin, laser, and hair transplant clinic in Jaipur, dedicated to providing exceptional dermatological care and aesthetic solutions. We pride ourselves on our patient-centric approach, advanced technology, and commitment to delivering outstanding results. Job Summary: Derma Magnetica is seeking a friendly, efficient, and detail-oriented Voice & Chat Support Executive to be the first point of contact for our valued patients and prospective clients. You will play a crucial role in delivering exceptional customer service by effectively handling inquiries, providing information, scheduling appointments, and ensuring a positive experience through both voice and online chat channels. Responsibilities: Patient Communication: Professionally and courteously answer incoming phone calls and respond to online chat inquiries in a timely and efficient manner. Information Provision: Provide accurate and comprehensive information about Derma Magnetica’s services, treatments, procedures, and pricing. Appointment Management: Schedule, reschedule, and confirm patient appointments with accuracy and attention to detail. Inquiry Handling: Address patient concerns, answer questions, and resolve issues effectively, escalating complex cases to the appropriate personnel when necessary. Record Keeping: Maintain accurate and up-to-date patient records, appointment schedules, and communication logs. Follow-Up: Conduct follow-up calls or messages to patients as needed, such as appointment reminders or post-treatment check-ins. Online Platform Management: Navigate and utilize the clinic’s online platforms, including website chat, social media messaging (as required), and appointment booking systems. Collaboration: Work closely with the clinic's medical and administrative staff to ensure seamless patient care and efficient operations. Feedback Collection: Gather patient feedback and relay it to the relevant teams to contribute to service improvement. Adherence to Protocols: Follow established communication protocols, customer service standards, and clinic policies. Maintaining Professionalism: Present a professional and empathetic demeanor at all times, reflecting the high standards of Derma Magnetica. Qualifications: Proven experience (at least 1-2 years) in a customer service role, preferably in a healthcare or service-oriented industry. Excellent verbal and written communication skills in English and Hindi (proficiency in other local languages is a plus). Strong active listening and problem-solving abilities. Exceptional interpersonal skills with a patient-centric approach. Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment. Proficiency in using computers, phone systems, and online communication platforms. Familiarity with appointment scheduling software and CRM systems is an advantage. A positive attitude, empathy, and a genuine desire to help others. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
