Job
Description
Location: Barrackpore, West Bengal Industry: Fire Safety & Industrial Safety Institute Employment Type: Full-Time Job Summary: We are looking for a dynamic and results-driven Telecaller cum Educational Counsellor to join our fire safety and industrial safety institute in Barrackpore. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospective students about our courses, and assisting them in the admission process. Key Responsibilities: Telecalling: Make outbound calls to potential students, professionals, and corporate clients to inform them about fire safety and industrial safety courses. Follow up with interested candidates via phone calls, WhatsApp, and emails. Maintain a database of leads and update the CRM with relevant details. Counselling & Admissions: Provide detailed information about course curriculum, eligibility, career opportunities, and admission procedures. Counsel students and working professionals to help them choose the right program based on their career goals. Assist students in completing application forms and other admission formalities. Conduct walk-in counselling sessions for prospective students visiting the institute. Other Responsibilities: Coordinate with the marketing team to generate leads through social media and digital marketing campaigns. Attend educational fairs, seminars, and promotional events to represent the institute. Handle queries related to fees, course duration, certifications, and placement opportunities. Required Skills:Telecalling Skills: ✅ Excellent verbal communication in Bengali, Hindi, and English. ✅ Persuasive and convincing ability to convert leads into admissions. ✅ Active listening skills to understand student queries and concerns. ✅ Ability to handle rejections and maintain a positive attitude. ✅ Data entry and CRM software proficiency for lead management. Counselling Skills: ✅ Strong interpersonal skills to build rapport with students. ✅ Understanding of fire safety and industrial safety courses (training will be provided). ✅ Ability to guide students based on their career aspirations. ✅ Problem-solving skills to address student concerns effectively. ✅ Knowledge of the admission process, certification requirements, and placement prospects. Qualifications & Experience: Minimum 12th pass or a graduate degree (preferably in any discipline). 1-3 years of experience in telecalling, educational counselling, or sales . Prior experience in safety training institutes, skill development centers, or educational consultancies will be an added advantage. Salary & Benefits: Salary: Competitive salary with incentives based on performance. Training: On-the-job training on course details and counselling techniques. Growth: Career advancement opportunities within the institute. If you have a passion for guiding students and a knack for sales, we would love to have you on our team! Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Schedule: Day shift Monday to Friday Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Application Question(s): Have you ever worked in Educational Sector Before ? Are you comfortable working from the Barrackpore office? Can you communicate fluently in Bengali, Hindi, and English? Are you comfortable making 50+ calls per day? Can you handle rejections and maintain a positive attitude? Have you ever guided students in selecting courses? (Yes/No) Are you comfortable explaining course details and career prospects? Do you have knowledge of fire safety or industrial safety courses? (Yes/No) Are you willing to work on weekends if needed? (Yes/No) Can you join within 7-15 days of selection? (Yes/No) Education: Higher Secondary(12th Pass) (Required) Experience: Telecalling or Counselling: 2 years (Required) Work Location: In person
