Duty Manager

Job Description

Key Responsibilities: 1. Handling operations on day to day basis. 2. Key management includes Opening &Closing of shift (in-presence). 3. Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. 4. Monitoring and Controlling of, a) Quality level of Products and Services b) Customer satisfaction c) Merchandising and Marketing d) Operating costs e) Sanitation, cleanliness and hygiene of the entire area under his/her purview. f) Ensure optimum performance in specific jobs assigned in the above areas. 5. Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same. 6. Check for staff grooming/ discipline. 7. Preparing of Weekly roaster for ESPs. 8. To introduce new ways and means to minimize transaction time at box office and at the concessions. 9. Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. 10. Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. 11. Coaching and initiatedisciplinary action (if necessary) to ensure complete adherence of operation SOPs. 12. Establishes and maintains the record systems to include but not limited to: a) Spot Check file b) LAM files c) Activities file d) File on customer comments form e) Ticket registerKey Responsibilities: 1. Handling operations on day to day basis. 2. Key management includes Opening &Closing of shift (in-presence). 3. Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. 4. Monitoring and Controlling of, a) Quality level of Products and Services b) Customer satisfaction c) Merchandising and Marketing d) Operating costs e) Sanitation, cleanliness and hygiene of the entire area under his/her purview. f) Ensure optimum performance in specific jobs assigned in the above areas. 5. Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same. 6. Check for staff grooming/ discipline. 7. Preparing of Weekly roaster for ESPs. 8. To introduce new ways and means to minimize transaction time at box office and at the concessions. 9. Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. 10. Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. 11. Coaching and initiatedisciplinary action (if necessary) to ensure complete adherence of operation SOPs. 12. Establishes and maintains the record systems to include but not limited to: a) Spot Check file b) LAM files c) Activities file d) File on customer comments form e) Ticket register Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹370,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Provident Fund Schedule: Day shift Evening shift Rotational shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Gorakhpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: 5y: 2 years (Preferred)