Customer Support Specialist

Job Description

Company Description Hey! We are building the coolest astrology brand. We help people connect with genuine astrologers for guidance across life’s key moments. As we continue to expand our team, we’re hiring for customer support roles to help us deliver a smooth and positive user experience. Role Description This is a full-time on-site role for a Customer Support Specialist at Astrotalk. The Customer Support Specialist will be responsible for providing customer support to clients, ensuring customer satisfaction, and utilizing analytical skills to address customer inquiries and issues. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Follow up with customers to ensure their issues are resolved and they are satisfied. Uphold company values and ensure a high-quality customer experience. Qualifications 1-4 years of experience in the support department Strong Interpersonal Skills for effective customer interaction Ability to ensure Customer Satisfaction Analytical Skills for problem-solving Experience in customer service or support roles Excellent verbal and written communication skills Bachelor’s degree Show more Show less