Customer Support Representative (Chat)

Job Description

We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided. Location - Mohali Experience - 0 to 1 year ROLES AND RESPONSIBILITIES Attending, Understanding & responding to Customer queries/issues over chat. Will be responsible for facing customers, gathering requirements and providing possible solutions. escalating the clients/ process to the manager Analyse and identify process changes or product enhancements required & suggest if any. Requirements The candidate should have good written communication skills along with reading skills. Should be active, energetic, and enough smart to understand the customer\'s queries. Sharp understanding and memory of how software/product work Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹17,000.00 per month Schedule: Monday to Friday Night shift Language: Hindi (Preferred) English (Preferred) Work Location: In person