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Shining Stars Institution & travels
Customer Support Executive

Customer Support Executive

Shining Stars Institution & travels

0.0 - 3.0 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Posted:1 day ago| Platform:

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Skills Required

BPO Inbound Process Handling Customer Queries Cce Solving Queries Voice Process Voice Support ICSE Customer Support CSE Excellent Communication In English Customer Care International Process International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hey Jobseekers, Greetings from Shiningstars We are seeking dynamic and customer-focused individuals to join our customer support team. Job Title: Customer Support Associate (Voice & Non-Voice) Location: NOIDA Job Type: Full-Time Shift: Rotational (24x7 support) Experience: Freshers and Experienced candidates welcome Requirements - UG/Graduate +Fresher/experience all can apply Salary : Freshers - Up to 26,000 CTC + Incentives Experience - Up to 28,000 CTC + Incentives Key Responsibilities: Handle inbound/outbound calls or chats/emails from customers across various regions. Provide accurate information and resolve customer issues in a timely manner. Escalate complex queries to relevant departments while ensuring follow-up. Maintain detailed records of customer interactions and transactions. Meet performance metrics such as response time, resolution rate, and customer satisfaction. Adapt to changing products, processes, and systems as per business needs. How To Apply: Interested candidates can share their updated resume via WhatsApp at 9450957497 ( Shrasti ) or contact directly for further details. In case your call is missed you can connect with Niyati - 9369022693

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Shining Stars Institution & travels

www.shiningstarsinstitutiontravels.com

Education and Travel

Learning City

50 Employees

284 Jobs

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Jane Smith

Director of Operations

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