Customer Support Engineer

Job Description

Job Summary: We are looking for a proactive and customer-focused Customer Support Executive to join our team in Jamnagar. The ideal candidate should possess strong communication skills, hands-on experience with Excel and PowerPoint, and a positive attitude towards handling customer interactions. This role will involve preparing reports, collecting customer feedback, and ensuring smooth and effective communication across touchpoints. Key Responsibilities: ● Address and resolve customer queries via phone, email, or chat in a professional manner. ● Prepare accurate and timely reports using MS Excel and PowerPoint. ● Record and follow up on customer feedback to improve service quality. ● Coordinate with internal teams to resolve issues and ensure customer satisfaction. ● Maintain clear and organized records of all customer interactions. Requirements: ● 0 to 2 years of experience in a customer support or similar role. ● Excellent verbal and written communication skills. ● Proficiency in MS Excel (e.g., basic formulas, formatting, charts) and PowerPoint. ● Strong interpersonal and problem-solving skills. ● Ability to work effectively in a general/day shift. ● Any graduate (preferred). Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person