Customer Success Coordinator

Job Description

About Company Centilytics, an Intelligent cloud management platform, serves as a governance, security & optimization tool to save unnecessary cloud spend with 360-degree visibility. It pinpoints loopholes in the cloud infrastructure to put the resources into optimum utilization and check the entire infrastructure for threats and malicious attacks. ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we also specialize in cloud management. Our offerings span over 25 practices, including Product, UI/UX, Infrastructure, SRE, DevOps, Application, Data, and AI. The technologies we support include Java, React, Flutter, Python, IoT, BigQuery, Data Lake, and more. About the Job Role: A Customer Success Coordinator provides operational support to the Customer Success team, ensuring customers receive an outstanding experience. This role involves handling administrative tasks, assisting in customer communications, and providing support in customer onboarding, training, and retention efforts. Key Responsibilities: Support the Customer Success team with day-to-day operations and customer communications. Coordinate onboarding sessions for new customers and assist with the setup of their accounts. Monitor customer accounts and track key metrics, reporting on customer health and engagement. Provide documentation, tutorials, and resources to help customers use the product effectively. Assist in managing customer renewal processes. Act as the liaison between customers and the internal teams (Support, Sales, Product). Keep track of customer feedback, providing insights to the Customer Success team for continuous improvement. Maintain accurate customer records in CRM software. Prepare Business Reviews and Check-in presentations for the Customer. Assist CSM in expediting a few high severity customer requests internally. Required Qualifications: Experience in customer-facing roles or administrative support is Good to have. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in CRM software and office tools (e.g. Microsoft Office). Detail-oriented with the ability to manage multiple tasks at once. Positive, proactive attitude with a focus on helping customers. Basic knowledge of the product or service being offered, with a willingness to learn more.