Customer Relationship Manager

Job Description

* Building and maintaining profitable relationships with key customers. * Overseeing the relationship with customers handled by your team. * Resolving customer complaints quickly and efficiently. * Keeping customers updated on the latest products in order to increase sales * Meeting with managers in the organization to plan strategically. *Expanding the customer base by upselling and cross-selling. * Understanding key customer individual needs and addressing these. * Conducting business reviews using CRM programs. *Knowing your competition and strategizing accordingly.