Customer Experience Executive (Hindi) - Fresher

0.0 - 1.0 years

0 - 3 Lacs

Chennai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Hindi Speaking Inbound Voice Process English Communication Skills Customer Experience Solving Queries Inbound Calls Customer Satisfaction Customer Retention Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Key Responsibilities: Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing.

Bookwater Tech
Bookwater Tech

Water Management Technology

Watertown

50-100 Employees

5 Jobs

    Key People

  • John Smith

    CEO
  • Jane Doe

    CTO

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