Customer Care Executive

Job Description

Roles and Responsibilities Handle customer queries via phone calls. Provide accurate information about products/services to customers through effective communication. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Collaborate with internal teams (e.g., sales, marketing) to resolve complex issues. Desired Candidate Profile Strong knowledge of sales support processes and procedures. Ability to work effectively under pressure while maintaining high levels of accuracy. 1-3 years of experience in BPO/customer care industry.