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Experience : 2.00 + years Salary : INR 600000-950000 / year (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for one of Uplers' client - Convertcart) What do you need for this opportunity? Must have skills required: Post sales, Account Management, client consultation, CRO, SaaS, retention, Upselling and cross-selling, International clients, Global clients, Key account growth strategies Convertcart is Looking for: Convertcart helps 500+ online businesses across 35 countries deliver outstanding customer experiences, and drive more conversions. We work with reputed brands like Everlast, USA Hockey, and Squatty Potty, among many others. Our team actively consults businesses to ensure that they see “real” results. At Convertcart, we encourage original thinking. We are a company where people are rewarded for ownership, curiosity, and creativity. Here, you have the freedom to be innovative—to see the world differently—to develop your ideas and realize your true potential. Job title - Customer Success Manager - CRO 360 End-to-end ownership and management of the post-sales relationship with customers (across industries) to strategically build long-term business partnerships. Strategic Point of Contact - Campaign Management: Work with customers to understand business needs and align goals. (Weekly video calls with clients, predominantly in The US) Plan the entire account strategy (campaign launch plan) & help customers in achieving their conversion goals. Propose in-house features and hypotheses for A/B testing based on qualitative insights and quantitative data shared by our Business Analysts. Present campaign results to determine the impact on conversion and ROI. Analyze and optimize campaigns on an ongoing basis Cross-functional collaboration: Coordinate across teams like product & engineering, development, testing, etc to ensure campaigns are launched on time or drive escalations. Account Ownership & Retention: Identify, assess and correct any issues that could affect customer satisfaction or retention. Monitor customer health to track usage and customer satisfaction. Delivery of periodic (monthly / quarterly) Business Reviews with customers especially at the C-level and their stakeholders. Ensure high retention of clients and upsell CC products. Key Requirements: Excellent verbal & written communication are an absolute must Excellent presentation skills Prior experience in international Customer Success, Professional Services, consulting, etc Thorough understanding of e-commerce, digital marketing and analytics is a plus. Multitasking and time management with proven ability to ensure projects stay on course. Interpersonal skills and the confidence to be an honest advocate, willing to push back when needed, for the best interest of the business and the customer. Proven ability to collaborate and build strong relationships with customers, especially at the C-level. Preferred Skills: Experience working on Google Analytics, KissFlow will be an added advantage How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Show more Show less
