Chat Support Executive

Job Description

Responsibilities: Provide real-time assistance to customers through our chat platform. Resolve customer inquiries, issues, and concerns promptly and professionally. Utilize product knowledge to guide customers in making informed decisions. Collaborate with other teams to address and escalate complex issues. Maintain accurate and detailed records of customer interactions. Requirements: Proven experience in customer service or chat support. Strong written and verbal communication skills with excellent grammar and spelling. Ability to multitask and handle multiple chat conversations simultaneously. Empathetic and patient demeanour with a focus on customer satisfaction. Ability to work flexible hours based on business needs. Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift UK shift US shift Application Question(s): Do you have professional experience in chat support or telecalling? How many months or years of experience do you have in this field? Are you fluent in English and Hindi (spoken and written)? Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools? How many customer interactions (calls or chats) have you handled per day on average? Have you made cold or follow-up calls as part of your job role? Do you have experience in lead generation or data entry from calls/chats? Have you worked in a target-driven environment (e.g., sales or support KPIs)? Have you maintained call/chat logs and customer records before? How many outbound calls do you usually make in a day? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Location: Mohali, Punjab (Required) Shift availability: Day Shift (Preferred) Work Location: In person