Job
Description
CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions. So, what are we looking for? We are seeking a highly skilled and customer-focused On-Site Technical Support Specialist for a contract role to assist client with their needs on a day-to-day basis in providing overall management, oversight and ongoing maintenance of these existing audio visual and control system resources. This role requires strong problem-solving abilities , the ability to work independently or as part of a team, and effective communication with clients and stakeholders. The ideal candidate will have a solid understanding of AV control systems, network connectivity, and system diagnostics . What are your responsibilities? Customer Service Meet with clients (event organizer or end user) to understand specific audiovisual requirements. Be the Primary point of contact for all audiovisual equipment and videoconference needs. Operate audiovisual systems during meetings or events when an AV operator/technician is required. Support and/or initiate video conference calls. Provide emergency problem resolution when necessary. Provide remote support for other GSOCs as required. (San Jose, CA and Scottsdale, AZ) Administrative Provide maintenance and upgrade recommendations and suggest potential preventative maintenance, such as replacing lamps or upgrading projectors. Follow defined client ordering process for the replenishment of AV or conference room equipment supplies as necessary. Update documentation Conduct training for new personnel and refresher training is needed Document all work in PayPal’s ServiceNow instance. Assist with gathering requirements for AV enhancements and document the requirements in PayPal’s ServiceNow instance to be actions by PayPal leadership team. Maintenance & Repair Perform daily room inspections to verify optimal system performance. Organize, clean, and maintain all audiovisual equipment. Work efficiently to coordinate equipment maintenance, additional audiovisual equipment rentals, or any other services that may be needed for specific audiovisual presentation events. Troubleshoot, diagnose, and resolve audiovisual equipment malfunctions. Assist with addressing computer issues. Assist with testing new computers added to the AV solution. Help create an environment of backup computer systems to provide for a more dynamic environment. Develop and implement systematic power cycle planning for AV systems. Develop and implement a plan to maintain firmware updates as needed on AV system components. Will you fit in? Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for. You can work independently with minimal guidance but aren’t afraid to ask the right questions when you need help. You have strong verbal and written communication skills and can be the face of our company to our clients. You are passionate about learning and sharing knowledge with your team to improve the entire team. Does experience count? Strong problem-solving skills and the ability to work independently or within a team. Proficiency in AV control systems, network connectivity, and system diagnostics. Familiarity with Logitech devices and Microsoft Teams Rooms. Experience in managing live events and providing on-site technical support. Customer service and solid communication skills are a must Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation. Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
