Hiring for Customer Service Role (Work from Office) Job role - Customer Service Cum Upselling Location - Gurgaon Working Days - 5 Process - International Salary - upto 32k ctc (Depends upto the process requirement) Eligibility - Grad fresher or undergrad with 6 months of exp can apply. Benefits - Monthly incentives with both way cabs. *Candidates are required with excellent communication in English, NOT HIRING FOR HINDI PROFILES *Candidate must be comfortable with 24*7 rotational shifts and rotational offs *Candidate should be good with verbal and written English Communication *Only immediate joiners required

Roles and Responsibilities: Assistant Manager position reporting to Manager Legal Full work from office Minimum experience 4 to 6 years in handling property related matters. Pro-efficient in MS Office and automation tools Should have worked on all type of lease agreements. Should be able to handle all property related requests regarding due diligence, stamp duty application, lease registration related processes. Should be able to coordinate with internal stakeholder like Admin, Finance teams and external stakeholders like external counsels, mediators, etc. for quick closure of all related queries and actions. Should be well versed with basic local land laws and related compliance. Should be able to work in a fast-paced environment. Should be aware of processes like DD of property documents, title search, etc.

We Are Hiring for Teleperformance Position:Customer Support Associate (CSA) CONTRACTUAL FOR 3 MONTHS ONLY Qualification:Graduates/Post graduates/Undergrad either experience (Freshers and experience can also apply) Working Days & Hours: 5 days working, 2 rotational week-offs Office Location: Mansaovar Jaipur ,Rajasthan INDIA( Work from office only) Salary: 25K to 28k CTC ; ( ONLY FOR RELOCATED CANDIDATES : 10K RELOCATION BONUS ; Accomodation for 14 days Only ) Shift timings: Rotational shifts

Description We are seeking a motivated and detail-oriented Recruiter with 1-6 years of experience to join our dynamic team. The ideal candidate will be responsible for sourcing, attracting, and hiring top talent in a competitive job market in India. The Recruiter will collaborate closely with hiring managers to understand their staffing needs, develop job descriptions, and ensure a smooth recruitment process. If you are passionate about connecting people with opportunities and have a strong understanding of the recruitment landscape, we would love to hear from you. Responsibilities Source and attract candidates using various recruitment tools and platforms Conduct interviews and assess candidates qualifications and fit for the organization Collaborate with hiring managers to understand job requirements and develop job descriptions Maintain and update candidate databases and recruitment metrics Build and maintain relationships with candidates and hiring managers throughout the recruitment process Assist in the development of recruitment strategies to meet the organization's hiring goals Participate in job fairs and recruitment events to promote the organization and attract talent Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field 1-6 years of experience in recruitment or talent acquisition Proficient in using Applicant Tracking Systems (ATS) and other recruitment software Strong understanding of various sourcing techniques including social media, job boards, and networking Excellent communication and interpersonal skills Ability to assess candidates skills and qualifications effectively Knowledge of labor laws and regulations in India Strong organizational and time management skills Ability to work independently and as part of a team Experience in conducting interviews and making hiring recommendations

Teleperformance is hiring for young talents/ Immediate joining- Ecommerce Process Requirements: Should have 1 Year of experience in voice process. Both Graduates and Post Graduates can apply. Should have excellent communication skills. Should be Fluent in both English and Hindi. Job Details: Experience-25K CTC Work From Office Virtual Interview Immediate joiners preferable Day Shifts 6 days working, 1 day rotational off Work Location: Marathahalli, Bangalore. Enjoy a rewarding joining bonus of 5K post joining.

Roles and Responsibilities Provide customer support through various channels such as email, chat, and non-voice processes. Handle international customer inquiries with a focus on blended process (email + chat). Offer product solutions to customers based on their requirements. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to resolve complex issues. Desired Candidate Profile 0-3 years of experience in BPO Customer Service or related field. Strong communication skills for effective interaction with customers via multiple channels (email, chat). Ability to work in a fast-paced environment handling multiple tasks simultaneously. Proficiency in International Chat Process and Non-Voice Process is essential. Graduation Must Fresher's/Experienced NO PERSUING CANDIDATES WILL BE ENTERTAINED Immediate Joiner Job Details 5 days working Any 2 days Week off Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Salary -27000 /- / in-hand - 24,000 + 2500 PLI Location- Jaipur

Description We are seeking an experienced and motivated Team Leader II Domestic to join our dynamic team. The ideal candidate will have 1-2 years of experience in a supervisory role and will be responsible for leading a team to achieve operational excellence. The Team Leader will play a crucial role in developing team capabilities, driving performance, and ensuring that the team meets its goals. Responsibilities Oversee daily operations and ensure team performance meets company standards. Develop and implement strategies to improve team efficiency and productivity. Conduct regular team meetings to provide updates and gather feedback. Provide training and support to team members to enhance their skills and knowledge. Monitor and analyze team metrics to identify areas for improvement. Collaborate with other departments to ensure alignment of goals and objectives. Prepare reports for management on team performance and progress. Skills and Qualifications Bachelor's degree in Business Administration, Management, or related field. 1-2 years of experience in a team leadership or supervisory role. Strong understanding of operational processes and performance metrics. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools. Excellent communication and interpersonal skills to manage team dynamics. Ability to analyze data and make informed decisions based on metrics. Strong problem-solving skills and ability to handle conflicts effectively.

Purpose of the Role: Support in implementing and monitoring of an effective statutory compliance program for Teleperformances India business; Collaborate with India Region leadership and in conjunction with the Functional Team to foster a compliant culture; and Support in embedding an effective and strong Statutory compliance program within Teleperformance's ways of working and decision making. Role and Responsibilities: As Assistant Manager - Legal, you will play a crucial role in providing support to various functions within the organization for statutory compliance requirements. Your primary responsibilities will include: Implements, manages and prioritizes statutory compliance program activities and initiatives for the India region; Effectively partners with senior management in collaboration with the functional teams to foster a compliant culture through appropriate communication and demonstration of statutory compliance standards Conducts statutory compliance assessment - works with internal functions to help identify, and assess statutory compliance risks, develop, report and monitor mitigation actions Conduct statutory compliance training for increased understanding and improved decision making; Collaborate with the Functional team to provide regular statutory compliance related communication; Manage statutory Compliance Management Solution incl. periodic updates to the solution; Address statutory compliance related queries; Review statutory compliance status, conduct real time assessment of the compliance status, set up corrective actions, presentation to the senior management highlighting compliance gaps and mitigation plans; and Engages with external/ third party compliance solution providers. Key Attributes: To succeed in this role, you should have: A proactive approach to identifying potential statutory compliance issues and communicating them effectively across the organization. Analytical and problem-solving skills, with the ability to provide clear solutions. In- house experience in statutory compliance management with relevant knowledge of various laws and regulations affecting IT/ITES Industry. Excellent interpersonal skills to collaborate with multiple departments and stakeholders. Strong communication skills, both written and verbal, to convey complex statutory compliance concepts clearly. Manage multiple priorities and meet timelines. Experience and Requirements: 4 to 6 years of post-qualification experience in a legal counsel role. Prior experience working as part of in-house statutory compliance function with a multinational company, preferably in the services sector or IT/ITES Industry. Familiarity with statutory compliance and regulatory matters in India Prior experience in handling compliances matters and queries esp. pertaining to employment laws, employee health and safety and immigration. Educational Qualification: Bachelor of Laws (LL.B.) from a reputable law school or university. Note: This job description provides a general overview of the role's responsibilities and requirements. It may not cover all duties, and additional tasks may be assigned as needed.

Roles and Responsibilities Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner. Utilize strong communication skills to build rapport with customers and understand their needs effectively. Work independently with minimal supervision while maintaining high levels of productivity and accuracy. Collaborate with team members to achieve common goals and objectives. Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger). Desired Candidate Profile Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately. Strong time management skills; ability to prioritize tasks efficiently under pressure. Proficiency in using technology for work purposes (e.g., typing speed, computer literacy). Excellent written communication skills in English; ability to communicate clearly via text-based channels. 0-5 years of experience in blended process or similar role. Only Mohali and nearby candidates are eligible. Candidate must be an immediate joiner. Job Details 5.5 days working Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Vaccinated double dose. Salary -30kCTC/ In-Hand - 26.5k Location- Mohali (WFO) Benefits & Perks PF Gratuity Health Insurance

Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Google Ads support or a related field Strong understanding of Google Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programme and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance programmes and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Promote and sustain a supportive learning environment. Ensure employees are thoroughly briefed and trained prior to the introduction of new processes to ensure implementation complies with the exacting requirements of the client, so that customer satisfaction / customer value are delivered to plan. Conduct Team Meetings with direct reports to ensure expedient communication and provide an open forum for input. Drive and implement team activities. Lead by example, be approachable and demonstrate a can do attitude to develop a culture of teamwork to drive the achievement and exceeding of targets. Ensure involvement of employees in decision making regarding issue resolution and future strategy planning. Drive wellness and engagement activities to encourage a culture of positive employee engagement and support. Coach and mentor Team Leaders to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop action plans for improvement. Be prepared to take more formal action when goals are not achieved. Responsible for understanding and working with the client's statement of work. Act as an escalation point for employee relations, and customer issues, where the Team Leader assesses the need for additional support. Manage conflict and problem resolution for both types of situations. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Responsible for implementation and ownership of service improvement plans where required when KPI / SLA performance falls short of agreed target with client. Close cross-site cooperation with Operations Leads and teams based in other locations to ensure smooth execution of client requests and implementation of actions required to achieve common goals. Focus on driving and promoting innovations to improve overall efficiency and quality of work performed Required Qualifications & Experience: Fluency in written and spoken English is essential for this role Minimum of 12 months experience as a Team Lead is essential Excellent written and verbal communication skills with the ability to deliver clear messages Proven ability to develop and maintain effective relationships with others Strong people management skills with the ability to coach, mentor and motivate others Develops and implements strategies that optimise individual performance within the organisation Works collaboratively within a multicultural environment to accomplish team and organisation objectives Client focused with a commitment to delivering highly effective service standards including developing and maintaining professional client relationships Results orientated with a demonstrated ability to manage and exceed performance related targets Ability to plan time effectively in order to increase effectiveness, efficiency, and productivity Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Flexible in a fast paced, changeable environment and can adapt quickly Strong attention to detail to ensure information is complete and accurate Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Strong decision making skills with the ability to identify key issues and implications to make informed and objective decisions Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Proven ability to drive innovation and wellness programs within the team Ability to deliver effective presentations internally and externally Ability to manage projects effectively to ensure deliverables are achieved as per plan Displays a high level of professional integrity and promotes conduct and behaviours consistent with company standards

Roles and Responsibilities Handle escalated issues from other teams and resolve them efficiently. Collaborate with internal stakeholders to resolve complex customer queries and concerns. Maintain accurate records of all interactions with customers using CRM software. 1-4 years of experience in BPO/Call Centre environment handling international voice process. Experience as a relevant customer service executive in a premium contact centre is mandatory. Excellent communication skills in English language; strong verbal and written communication abilities required. Ability to work under pressure; high stress tolerance necessary for this role. Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts). Perk & Benefits

Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities Design and deliver training programs for new and existing employees to enhance process knowledge and skills. Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. 4-9 years of experience in training and development, preferably in a process-oriented environment. Strong understanding of instructional design methodologies and adult learning principles. Proficiency in using Learning Management Systems (LMS) and e-learning software. Excellent communication and presentation skills, with the ability to engage and motivate learners. Strong analytical and problem-solving skills to assess training needs and outcomes. Experience in creating training materials and resources, with a keen eye for detail and quality. Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

Role & responsibilities Provide customer support through various channels such as email, chat, and non-voice processes. Handle international customer inquiries with a focus on blended process (email + chat). Offer product solutions to customers based on their requirements. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to resolve complex issues. Preferred candidate profile 0-3 years of experience in BPO Customer Service or related field. Strong communication skills for effective interaction with customers via multiple channels (email, chat). Ability to work in a fast-paced environment handling multiple tasks simultaneously. Proficiency in International Chat Process and Non-Voice Process is essential. Graduation Must Fresher's/Experienced NO PERSUING CANDIDATES WILL BE ENTERTAINED Immediate Joiner Perks and benefits 5 days working Any 2 days Week off Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Salary -27000 CTC/ In-Hand 24,500 + 2500 PLI

Process - International (Chat+Upselling) Shift - Rotational Working Days - 5 days working, 2 days rotational week off Education - Graduate / Undergraduate Experience required - Fresher CTC - Around 23k in hand + annual incentives ONLY IMMEDIATE JOINERS Candidates must be good in English communication . Requirement Should be comfortable with rotational shifts. Must be good with English communication. Benefits Provident Funds Cab facilities Incentives Medical benefits

Role & responsibilities Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner. Utilize strong communication skills to build rapport with customers and understand their needs effectively. Work independently with minimal supervision while maintaining high levels of productivity and accuracy. Collaborate with team members to achieve common goals and objectives. Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger). Preferred candidate profile Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately. Strong time management skills; ability to prioritize tasks efficiently under pressure. Proficiency in using technology for work purposes (e.g., typing speed, computer literacy). Excellent written communication skills in English; ability to communicate clearly via text-based channels. 0-5 years of experience in non-voice process or similar role. Only Mohali and nearby candidates are eligible. Candidate must be an immediate joiner. NO PURSUING CANDIDATES. Perks and benefits PF Gratuity Health Insurance Job Details 5.5 days working Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Vaccinated double dose. Salary -25kCTC/ In-Hand 21k Location- Mohali (WFO)

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient use of resources and meeting performance targets. Monitor and analyze key metrics such as ATRR (Average Time To Resolve) to identify areas for improvement. Develop and implement process improvements to increase productivity, reduce costs, and enhance customer satisfaction. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 2-7 years of experience in BPO Operations or TL Ops role. Strong understanding of ATTRR (Average Time To Resolve) principles and practices. Excellent communication skills with ability to work effectively across multiple stakeholders. Proven track record of driving process improvements through data analysis and problem-solving.

Job Description : Providing End to End lifecycle management of contracts including drafting, vetting negotiating client contracts such as IT/software licensing agreements, MSAs, EULAs, NDAs, Statement of Work, other commercial agreements. Providing general advisory, formalising SOPs and policy documents for the organisation. Identifying contractual, commercial, operational risks and exposures in the contracts; providing inputs/ mark-up on contracts. Provide legal support on ongoing contract management related activities. Participate in discussions with internal stakeholders, external counsels and advisors during the entire contracting process. Negotiation of contract terms and conditions. Leading Contract Management activities including providing advice on contracts, analyze risks and issues and recommend resolutions. Advising various functions within the organization on various aspects related to employees, vendors etc Participating in internal projects of organization and the legal department and leading Managing, continuous training of the team Sharing bets practices of the role with the team on regular basis. Experience Required: LLB, Minimum 5+ years work experience with MNC Company or Law Firm / Preferred experience as in-house counsel. Expertise in Corporate and Commercial Laws (Company law, Labor Laws, Competition Act etc.) and other Indian and International laws. Position requires considerable maturity Key Skills: Excellent communication skills, written and oral Time management Positive attitude Resilience / Flexibility Ability to negotiate Strong communication skills (written & oral)

Functional Knowledge : Experience of working in InfoSec/Compliance team/Risk & Compliance team & managing client/internal/external audits Experience of audit/implementation of ISO 27001/PCIDSS etc Experience in Risk & Compliance Role & Responsibilities: Responsible for driving the security policies across organization Conducting audits and releasing reports to stakeholders Assist stakeholders on CAPA for audit findings and tracking of closures Assisting in internal & external IT/Infosec audits (e.g. ISO 27001, PCIDSS, SOC reports etc.)

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off.

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision