Team Leader - Operations

Job Description

Job Description:- Team Leader- operation Nilachal credit management Private Limited was established in 2019 under SARFASI Act is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal credit management private limited are looking for an enthusiastic and engaged Team Leader-Operation. Job Role: Team Lead – Collections Team: Collection Base Location: Guwahati, Assam Employment Type : Full Time Job description Candidate should have experience in agency model Responsibilities and Roles:- 1. Manage tele-calling team with close monitoring of Live calls and key focus on revenue target. 2. Assist tele callers to talk to customers on repayment of dues to various banks and financial Institutions. 3. Queue Management track to make sure all call queues getting assigned and cleared on daily basis. 4. Escalate to inhouse team and sort out the process issues raised by tele-calling team. 5. Identify and quickly sort out agency issues affecting the calling process. 6. Identify the training requirements based on the PIP performance. Preferred candidate profile 1. Graduate with 2+ years’ experience in managing a tele-calling team in recovery and collection. 2. Track-record of achieving target of 100%. 3. Manage a team of assisted channel specialists to drive business and growth. 4. Deliver production metrics in terms of attendance, call adherence, conversion. 5. Manage quality and training needs. 6. Ensure targets are met both in terms of value and number of accounts. 7. Ready to handle pressure and interested to work in a start-up environment. 8. Excellent communication. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Education: Higher Secondary(12th Pass) (Required) Experience: Team Leader: 1 year (Required) Work Location: In person Application Deadline: 20/05/2025 Expected Start Date: 30/04/2025