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Team Leader - Operations

Team Leader - Operations

Big Basket

3 - 31 years

0 Lacs

Kondapur, Hyderabad

Posted:1 month ago| Platform: Apna logo

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Skills Required

efficiency report support

Work Mode

Remote

Job Type

Full Time

Job Description

KEY RESPONSIPONSIBILITIES:  Responsible In Managing The Team of 20 to 30Agents.  Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and  Ensuring meeting Clint’s SLA.  Monitor and Track the performance with respect to SLA’s, Clint satisfaction.  Maintaining Up-to-date Knowledge of Process developments.  Assist with Assistant .Manager/Manager from the end User’s Point of View.  Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.  Document, examine and report quality issues their response and suggest possible improvements.  Taking care of attrition and shrinkage.

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Team Leader - Operations