Jobs
Tools

Resume Builder Build Professional Resume with Ease

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
Upskill New

Enhance your skills with our new Upskill features.

Powered by AllRounder.ai

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Noida
>
Wipro
>
Senior Service Manager

Senior Service Manager

Wipro

8 - 13 years

10 - 17 Lacs

Noida

Posted:2 months ago| Platform:

Apply Now

Skills Required

Service Management Data Analysis Workforce management applications Quality tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers

More Jobs at Wipro

Angular Js Developer

Pune, Bengaluru, Hyderabad

5 - 10 yrs

INR 15 - 30 Lacs

Senior Manager

Bengaluru, Gurgaon

10 - 18 yrs

INR 30 - 40 Lacs

Walk in Drive For Medical Device complain Investigation- Kolkata

Kolkata

Experience: Not specified

INR 0 - 0 Lacs

Process Associate

Kolkata

Experience: Not specified

INR 0 - 2 Lacs

Customer Support Associate- HR Sukalpa

Kolkata

Experience: Not specified

INR 0 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Management Interview Now

Wipro

www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Senior Service Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Wipro

Mock Interview

RecommendedJobs for You

Senior Service Manager

Senior Service Manager

Senior Service Manager

Senior Service Manager

Senior Director, Mainframe Operations

Localization Vendor Manager, Translation Services Operations

Service Manager

Service Manager

Workshop (Service) Manager - with Commercial Vehicle Company

Workshop (Service) Manager - with Commercial Vehicle Company

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Contact Us

Search

Profile

Bookmarks

Personal Settings

Senior Service Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Wipro