Job
Description
We are seeking a Team Manager with a strong background in translation project management and localization processes. This role will lead a globally distributed team, manage multiple client accounts, and be responsible for conducting Quarterly Business Reviews (QBRs). About About t he RWS Strategic Content Solutions (SCS) The Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients. Key Responsibilities Job Overview Lead, mentor, and support an international team of project managers and coordinators working on translation and localization projects. Oversee the end-to-end delivery of translation projects, ensuring adherence to timelines, quality standards, and client-specific requirements. Manage multiple client accounts, serving as the primary point of escalation and ensuring client satisfaction through proactive communication and effective issue resolution. Conduct and lead Quarterly Business Reviews (QBRs) with key clients to evaluate KPIs, address challenges, and identify opportunities for growth. Collaborate closely with cross-functional teams—including Sales, Linguistic Quality, Engineering, and Operations—to ensure seamless project execution. Drive continuous improvement in workflows, tools, and team performance by leveraging data insights and client feedback. Stay informed about industry trends, CAT tools, and translation management technologies to enhance service delivery and innovation. Skills & Experience Proven experience in people management, preferably within international and remote team environments. Minimum of 5 years of experience in translation project management, localization processes, or the language services industry. Strong understanding of translation workflows, CAT tools, and localization best practices. Demonstrated ability to manage multiple client relationships with professionalism, responsiveness, and strategic insight. Excellent verbal and written communication skills, with experience leading client presentations and Quarterly Business Reviews (QBRs). Exceptional organizational and problem-solving skills, with the ability to manage multiple priorities effectively. Flexibility to collaborate across time zones as needed. Life at RWS RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). RWS Values We Partner, We Pioneer, We Progress – and we´ll Deliver together. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies : RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Show more Show less
