Senior Manager

6.0 years

0 Lacs

Bengaluru, Karnataka, India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

retention marketing drive data management crm engagement segmentation communication analytics excel analysis coordination strategy metrics frequency content messaging targeting automation payments planning development controls tracking design mapping budgeting optimization

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Senior Manager – Consumer Retention & Growth Character Outline As the Senior Manager – Retention Marketing , you will drive retention, growth, and customer loyalty across beauty and fashion businesses. This cross-functional role demands a balance of strategic thinking, data-driven decision-making, creative execution, and deep partnership management. You’ll lead critical initiatives across bank alliances, affiliate marketing, CRM, CLM, couponing, and external partnerships to maximize customer LTV and engagement. Qualification & Skills Required ● MBA/PGDM in Marketing from a Tier 2–3 B-School. ● 5–6 years of experience in Retention Marketing, CRM, Affiliate/Partnerships, or Growth Marketing. ● Deep understanding of user segmentation, marketing funnels, and lifecycle communication. ● Experience working with Martech tools like Clevertap, MoEngage, Mixpanel, AppsFlyer, Google Analytics, etc. ● Analytical mindset with strong proficiency in Excel and campaign performance analysis. ● Excellent stakeholder management and project coordination abilities. Key Responsibilities 1. Retention & Cohort Strategy ● Own and track cohort retention metrics across user journeys, ensuring accuracy and actionable insights. ● Drive initiatives to improve user retention, loyalty, and repeat purchase frequency. ● Regularly flag trends, risks, or opportunities to the business, product, and analytics teams. 2. CRM & CLM for Fashion ● Define, execute, and optimize customer lifecycle campaigns across channels (email, SMS, push, in-app). ● Collaborate with content and product teams to deliver personalized messaging across segments. ● Leverage data for dynamic targeting, automation, and behavioral triggers. 3. Bank & Payments Partnerships ● Lead offer planning and business development with banks and payment partners. ● Build and maintain long-term strategic relationships with financial institutions. ● Drive transaction-based growth, co-funded promotions, and campaign execution. 4. Affiliate & 3P Partnerships ● Grow performance via external platforms such as Swiggy, Tata, Amazon, etc. ● Own the affiliate marketing ecosystem including partners like CashKaro, PhonePe, Admitad, Paytm, Cred, etc. ● Manage partnership calendars, budget controls, and ensure performance accountability through tracking tools like AppsFlyer and Mixpanel. 5. Couponing & Martech Strategy ● Lead end-to-end couponing strategy: design, distribution, analytics, and automation. ● Drive adoption of brand-funded coupons and improve ROI through behavioral segmentation. ● Collaborate with product and martech teams for capability building and customer mapping. ● Enhance category and SKU-level couponing for better AOV, upsell, and cross-sell. 6. Cost Control & Budgeting ● Consolidate marketing spend overview for retention and affiliate channels. ● Monitor performance uplift and ROI against campaign spends. ● Conduct monthly/quarterly budget reviews and drive strategic cost optimization Show more Show less

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